HTTP ERROR 500 when trying to access website

  • Hello!

    After a long stint of not updating my website, I finally got around to working on it. I was in the middle of installing a new layout/theme, and ever since then, every time I try to access my site I get an error page stating:

    “The [my website url] page isn’t working

    [my website url] is currently unable to handle this request.
    HTTP ERROR 500″

    I want to try to fix this, but I don’t know how since I cannot access any aspects of my web page at all. How can I go about remedying this issue? Thanks so much in advance for your help!

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  • Hi esoong117. Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you still aren’t able to resolve the issue you should contact your host and see if they can review the server error logs and determine the cause.

    bdbrown I was having the same problem and bdbrown, you are awesome! Your suggestion totally worked for me! Thank you!!

    Thank you
    [link removed]

    • This reply was modified 7 years, 11 months ago by bdbrown. Reason: Signatures not allowed in posts

    @sweeteu4 – You’re welcome; glad to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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