HTTP Error – uploading media file

  • Resolved megankennedy

    (@megankennedy)


    5 years, 12 months ago

    When I try to upload certain png images to WordPress, the upload fails and says HTTP error. When I deactivate this plugin, the media files are able to upload. How can I fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hi @megankennedy – thanks for your message, I apologize you for my slow reply!

    My guess is that if only certain images will fail there may be a problem with them. But we’ll need to investigate this. Could you please contact us here mentioning this ticket and we’ll work with you on figuring out a solution to this.

    Thank you,
    Alex

    I have also had this issue for months which is why i came here to start a thread, but will add to yours instead. I have done some testing so have some information that may be useful.

    It seems to be linked to image resolution. Any image at 5000px wide or larger gives an HTTP error for me.

    4500px or less works fine. (I haven’t tested anything between 4500-5000px)

    File size doesn’t matter – its only the resolution.

    Interestingly, when I disable this plugin – I can still get the error but it’s only for photos of 7000px wide or larger.

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hey @theviewer1985,

    Thank you for your insights. Could you please contact us here and mention this ticket so we can further investigate the issue?

    Cheers,

Viewing 3 replies - 1 through 3 (of 3 total)
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