HubSpot – Ticket Forms

  • Resolved auditt

    (@auditt)


    6 months, 2 weeks ago

    Hi there,

    I recently connected MetForm with HubSpot successfully. I created forms on both sides and connected them to allow email subscription, which works perfectly. In WordPress, I provide an email, press the submit button, and this email is registered in HubSpot.

    Now, I have created a new form for Ticket Submission. Both forms (MetForm and HubSpot) have fields for firstname, lastname, email, ticket-name, ticket-description, and file-upload. I connected both forms with each other (ensuring the fields are mapped correctly), and HubSpot Contact is also enabled.

    However, the problem is that when a user submits a ticket, the ticket is created as an entry on my WordPress site but not in HubSpot. I have no idea why this is happening, and I don’t receive any errors.

    Do you have any clues? Is there anything I have to re-check?

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi auditt,

    Thank you for contacting us.

    Our HubSpot integration seamlessly syncs with MetForm. Before proceeding, could you please verify that you’ve followed the setup instructions outlined in our documentation? If the problem persists, kindly provide detailed steps on how you created the form on both platforms and include a video demonstrating the issue. This will assist us in investigating the problem thoroughly and finding a prompt solution for you.

    We eagerly await your response.

    Regards,
    Amir

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear?@auditt ,

    I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,
    Reju

Viewing 2 replies - 1 through 2 (of 2 total)
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