• Resolved lokismedru

    (@lokismedru)


    Hello

    After update plugins to Elementor 3.24.3 and Elementor Header & Footer Builder 1.6.42, a Huge Big Icon of WhatsApp Appears 1sec when loading pages.

    Please, help me fix this problem.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support bsfankusht

    (@iankusht)

    Hi @lokismedru ,

    We have already fixed the issue in the latest version of EHF 1.6.42. If you are still facing the issue then it might be due to cache. Please clear your browser and server-side cache, and also, if you are using any plugins to clear the cache, deactivate them, hard reload the page, and check to see if that resolves the issue for you.
    ?
    If the problem persists, go to Elementor > Tools > Regenerate CSS and click the Regenerate Files button. After that, you will need to update the settings once and hard reload your page.
    ?
    Kindly refer to the article Troubleshooting Layout Issues – https://elementor.com/help/troubleshooting-layout-issues/.

    Kind Regards,
    Ankush ??

    Thread Starter lokismedru

    (@lokismedru)

    Thanks, but your recomendations do not fix the problem.

    I remove icon, and change block type from list of records whis icons to titles.

    After that, problem is disapear. But I losted icon in header.

    thisisgross

    (@wheelcapmedia)

    I have the same problem after updateing Elementor. Icons (list & social media) load in very big in the header.

    Everything works fine with Elementor 3.24.1.

    • This reply was modified 2 weeks, 5 days ago by thisisgross.
    Plugin Support bsfankusht

    (@iankusht)

    Hi @wheelcapmedia ,

    To help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – https://brainstormforce.com/open-a-ticket/.

    When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

    Thank you for your understanding, and we look forward to assisting you!

    Kind regards,
    Ankush ??

    thisisgross

    (@wheelcapmedia)

    Hey @iankusht ,

    I opend a ticked and also started a new topic here.

    Plugin Support bsfankusht

    (@iankusht)

    Hi @wheelcapmedia,

    Thank you for raising this issue and creating a new thread! The developers are currently working on resolving the problem. I’ll make sure to keep you updated in the latest thread.

    I’ll go ahead and close this thread since you’ve already opened a new one, and I’ll keep you updated on the latest thread as we work on this.

    You can follow the progress here: https://www.ads-software.com/support/topic/large-icon-display-issue-in-header-upon-page-load/

    Thanks again for your patience!

    Kind regards,
    Ankush ??

    • This reply was modified 1 week, 6 days ago by bsfankusht.
Viewing 6 replies - 1 through 6 (of 6 total)
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