Huge bug after successfully placing an order

  • Resolved filtertaiwan

    (@filtertaiwan)


    3 years, 3 months ago

    When a visitor successfully places an order, everything works perfectly fine!!

    But if that visitor try to purchase other products within a certain amount of time (let’s say 3 mins, the “Pay button” that uses to appear on checkout page will disappear!!

    But there’s still a “place order” button which isn’t connected to any payment gateway, meaning visitors can get all products they added to the cart for FREE..

    This is a huge bug and need to be resolved ASAP.

    You can click the link below and place an order with Sandbox account
    After you successfully purchase it, try to place an order again. And you’ll see the huge bug

    • This topic was modified 3 years, 3 months ago by filtertaiwan.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @filtertaiwan,

    We checked the website shared and it looks like you are not using Webtoffee’s PayPal Express Checkout Payment Gateway for WooCommerce but some other plugin.

    Kindly remove the plugin and install this plugin.

    Thread Starter filtertaiwan

    (@filtertaiwan)

    What a coincidence！！
    Because I was just testing another plugin
    I’ve changed my plugin to Paypal express!

    By the way can we contact via email??
    I need to get it fix ASAP
    I can pay you for your time

    my email: [email protected]

    Plugin Author WebToffee

    (@webtoffee)

    Hi @filtertaiwan,

    Are you having the exact same issue after installing our plugin as well?

    Thread Starter filtertaiwan

    (@filtertaiwan)

    Yes of course! That’s why I’m asking for your help.
    I think you have to test it on my site by yourself so that you can understand what’s going on here…

    Click this link and try to place an order(it’s in Sandbox environment)
    https://staging.filtertaiwan.com/cart/?add-to-cart=830

    After successfully placing an order, try to place another order again
    And you’ll see the problem!!

    Not only does the checkout page looks weird but it also appears “Place order” button instead of “Proceed to PayPal”
    And the “Place Order” button isn’t connected to any payment gateway at all, meaning everything on my site will be FREE after the first completed order…

    I even lost some money just because of this bug…

    • This reply was modified 3 years, 3 months ago by filtertaiwan.
    Thread Starter filtertaiwan

    (@filtertaiwan)

    So are you fixing this bug or not??

    Plugin Author WebToffee

    (@webtoffee)

    Hi @filtertaiwan,

    We have tested your site and were able to replicate the scenario as mentioned. However, we can assure you that this is not a generic bug but rather some conflict with the typical re-order functionality that you implemented on the order-received/thank you page.

    Could you please try enabling the SKIP REVIEW PAGE option under our PayPal plugin settings and see if the issue persists?

    Thread Starter filtertaiwan

    (@filtertaiwan)

    Thanks for your reply
    The Skip Review Page was enabled the whole time, and this bug still persists
    Thanks!!

    • This reply was modified 3 years, 3 months ago by filtertaiwan.
    Plugin Author WebToffee

    (@webtoffee)

    Hi @filtertaiwan,

    Can you share with us how you have implemented the reorder configuration in the order received/thankyou page?

    Thread Starter filtertaiwan

    (@filtertaiwan)

    I’m using a plugin called “Next move Thank you page” to redirect visitors to a certain page after purchase is completed. But I don’t think it’s a conflict between plugins because this bug still persists if you just copy and paste the add-to-cart url on the browser.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @filtertaiwan,

    We have tested the exact scenario in our testing environment but couldn’t replicate it with add-to-cart URL. The page shows the payment gateways without any issues.

    Thread Starter filtertaiwan

    (@filtertaiwan)

    But it still happens on my site.. that’s weird
    Could it be a conflict between plugins ??

    Plugin Author WebToffee

    (@webtoffee)

    Hi @filtertaiwan,

    Kindly share us your site active theme files with us. You may please zip the current theme directory and share via this link.

    Thread Starter filtertaiwan

    (@filtertaiwan)

    Okay, thanks!
    I just submitted it, and my ticket number is 32663

Viewing 13 replies - 1 through 13 (of 13 total)
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