Huge it lightbox suddenly won’t work anymore

  • Resolved matters1959

    (@matters1959)


    7 years, 5 months ago

    Hello,

    Suddenly Huge-it lightbox won’t work anymore….images opens in new window!!

    I narrow it down to w3 total cache plugin, when i dissable it, lightbox works fine…
    But i still need the use of w3 total cache…. any suggestion??

    thnxs…

    grtz Rick…

Viewing 7 replies - 1 through 7 (of 7 total)

  • Dear matters1959,

    Thank you for contacting us.
    As we understood there is a conflict with the cache file. In the case, if you could provide us with your website link, we will be happy to check the reason of the conflict and offer you an appropriate solution.
    If you do not want to publish your website link here, please, contact us directly on our website which is Huge-IT.com or use this contact us form https://huge-it.com/contact-us/

    Looking forward to hearing from you soon.
    Regards,

    Thread Starter matters1959

    (@matters1959)

    Thnxs for your quick respons… website link is…

    https://www.triplea-reenactment.nl/

    thnxs….

    grtz Rick…

    Dear matters1959,

    Thank you for the additional information.
    Please, be kindly informed that we have checked your website with our developers and could not detect the lightbox plugin.
    Is it possible that it is currently deactivated? If yes, could you, please, activate it so that we could check the issue?

    Looking forward to hearing from you soon.
    Regards,

    Thread Starter matters1959

    (@matters1959)

    Hello…

    Thnxs I didn’t deactivate the plugin at all, the plugin is still activated.

    I only deactivate w3 total cache, Huge-it lightbox works fine then…

    grtz Rick….

    Dear matters1959,

    Thanks a lot for the clarification.
    Please, be kindly informed that we have checked the website once more. Seems like the issue is site-specific.
    Please, try to change your current theme to one of WorPress default themes to check if the same issue exists. Also, please, deactivate the plugins one by one to be sure it is not a conflict with other plugins.
    If nothing changes, contact us directly on our website, which is Huge-IT.com or use this contact us form https://huge-it.com/contact-us/ ? We will need more details to be able to check everything to understand what the reason is to be able to assist you.

    Looking forward to hearing from you soon.
    Regards,

    Thread Starter matters1959

    (@matters1959)

    Hello again,

    I switched theme to twenty fourteen, problem still excist, as I mentioned before i think the problem is with the w3 total cache plugin…when i dissable the cache plugin Huge-it lightbox works fine…..

    thnxs…

    grtz Rick..

    Dear matters1959,

    We have tested the cache plugin and faced no issues. This means the issue can be site-specific.
    Have you already contacted us directly as suggested in the previous comment?
    We will be happy to check everything and offer you an appropriate solution.

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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