Huge-IT Slider has stopped displaying images full height

Dear ivorjohn,

Thank you for contacting us,

Could you, please, clarify if the mentioned issue occurred after the last update?
Please, also provide us with your website link. It will give us more evidence and clarification in order to assist.
In the case, if you do not want to publish your website link here, please, contact us directly via Huge-IT.com “Contact Us” section.

Looking forward to hearing from you soon.
Regards,

I can’t be sure when this occurred exactly, but I do know that the largest slider was OK on 9th May (because I added a new image to the slider on that date and checked it). My client told me that something was wrong so I updated to Version 4.0.3 today in the hope that this was a bug that had been found and fixed.
The domain is bowralbowlingclub.com.au but I have commented out the sliders that aren’t displaying properly as it looks bad to leave them as they are. Trust me, the sliders width displays fine, but the height is truncated to about 100px.

Dear ivorjohn,

Thank you for the additional information.
Please, be kindly informed that we have checked your website with our developers. Seems like there is a JS conflict.
In the case, if you could contact us via Huge-IT.com “Contact Us” section and provide us more details about your theme, plugin list and system info, we will be happy to assist you in solving the issue you have now.

Please, include this forum link to the message too.

Looking forward to hearing from you soon.
Regards,

Hi – I get same problem. My full slideshow now is not visible. I have updated with the latest version, but still not visible. if I inspect, i can see that all the list / images are there.

Thank you,

Yoseph

Dear Yoseph,

Thank you for contacting us.

Please, be kindly informed that we have tested and everything worked at our end
The issue is specific to the website, this is why we need to have a look
Could you, please, also provide us with the website link to check the issue?
We will be happy to check everything and assist you.

Regards,

It has been one week, we are marking the ticket as resolved, because it is site specific and we have got no reply. Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply.

I am STRESSED!!!!! I just updated to the new version of Huge It Slider..and now my slider is gone!!!!. I wanted to do a roll back but I am as scared as hell!! Please help me restore this slider or let me know how to do it all over again. My website is Suzette Tours Jamaica.

HELP!!!!!

Dear danistiny,

Could you, please, provide the website link for us to check?
If you do not want to publish the link here, please, contact us directly on our website, which is Huge-IT.com or use this contact us form https://huge-it.com/contact-us/

Regards,

Hi I’m having this same issue on our webpage https://littlepawsrescue.org.au/volunteer/
I use the slider on the home page and it works fine, but on the volunteer page the slider only shows a portion of the pictures (height wise).

If you are using the free version of the plugin, please, apply the following changes:
In the file
\wp-content\plugins\slider-image\templates\front\style\style.css.php

Line 2100

.huge-it-wrap {
opacity: 0;

write height:auto !important;
before the opacity: 0;

Thus, it should look like:

.huge-it-wrap {
height:auto !important;
opacity: 0;

• This reply was modified 6 years, 11 months ago by hyperlincs.

Dear hyperlincs,

Thanks for your attention and help in resolving this issue
The provided solution may not work quite correctly.
However, littlepawsrescue can try to apply it.

This issue is related to the fact that on the same page two shortcodes of the slider plugin are added. We will check everything at our end and will provide the solution as soon as possible

Thanks

Thanks Huge-IT support, I’ll await your solution rather than change the coding as per Hyperlincs suggestion as I don’t have much experience with that.

Dear littlepawsrescue ,

Please be kindly informed that the solution provided by hyperlinks is absolutely correct.
You can use it without any doubt because it is tested at our end successfully.
We will wait for your results.

Thanks