HunterExpress Quotes not working
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HunterExpress Quotes are not displaying for each items (in most cases heavy products ex. 32 kg). I checked the same weight and dimensions to hunterexpress website it shows the quote. Is any special configuration to set?
The page I need help with: [log in to see the link]
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It appears that you are probably using the sandbox/demo account. Although this should give some sort of quote I’ve no idea how accurate they would be, so on a production server you really should/must use your own credentials.
The reason I am assuming you are using the sandbox/demo account is because their sandbox server doesn’t seem to be providing any quotes at the moment. I’ve no idea why. I’ve tried different weights and dimensions, and different shipping destinations, and all I’m getting is “No services available for this location pair”. When I run the same figures through their live server I’m getting good results.
Unless you *are* using you own account details, I suggest you try again tomorrow or Tuesday to give their IT folk time to fix the sandbox server.
If you still have issues especially if it appears to be weight related then please send me a link to a *specific* product in your store to show the problem (saves me having to keep guessing ’til I find one over the ex32kg limit). Oh, and please send me the destination postcode/suburb, otherwise I will only test using Adelaide/5000, which would be a waste of time if the problem only appears if the destination is Barangaroo/2000
Thanks
Rod
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