Hustle dashboard and all settings are blank after install

Hi @nicorel,

Can you tell me if you updated from previous version or this is first time you installed the plugin?

Blank screen usually means there’s fatal error going on somewhere, can you enable debug log in your wp-config.php by replacing define(‘WP_DEBUG’, false); with this code:

// Enable WP_DEBUG mode
define('WP_DEBUG', true);

// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);

// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set( 'display_errors', 0 );

Visit all the pages that show white screen for you and this should create debug.log file in your wp-content folder that could tell us what is going on.
Can you please upload it to any file sharing service and paste the download link here so we can check it out?

Cheers,
Predrag

Hello,

Thank you.
Did it and here is the file:

https://drive.google.com/open?id=0Bw2t7CywzMh1ZEFpcktHZzAzSjg

Thank you
Nicos

Hello there @nicorel,

I’ve checked the uploaded file and there is no reference to Hustle – Pop-Up plugin in it.

Please run a quick check for a conflict with another plugin.

Deactivate all other plugins, leave the Hustle active and test if the settings are showing up. If everything is well, activate one plugin at a time to find the one that causes this.

Let us know how it went!

Kind regards,
Nastia

Hello,

Unfortunately Hustle plugin not working (still blank/white) even if all plugins are off (disable).

Thank you
Nicos

• This reply was modified 7 years, 9 months ago by Nicorel.

hello Nicos,

I found fatal error in your debug log
significant
[02-Mar-2017 20:03:16 UTC] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in public_html/wp-includes/wp-db.php on line 1841

so this might be a reason for that. Please try increasing memory limits https://premium.wpmudev.org/blog/increase-memory-limit/

Let me know if this will help.

kind regards,
Kasia

Ok…

I increased memory limit to 2048.

Hustle plugin still no working :(.

White screen.

Thank you
Nicos

• This reply was modified 7 years, 9 months ago by Nicorel.

Hi Nicos,

Based on the debug log there’s nothing there referring to Hustle plugin and it might be that memory limit is already almost exhausted and with Hustle it reaches the limit.

There are bunch of other errors in there so based on that could you try running Hustle plugin while these are deactivated:
w3-total-cache
ad-widget
simple-facebook-plugin
wp-cloudy

Also could you tell me which WP and PHP you use?

Cheers,
Predrag

Hello,

Already test it with no plugins. Meanwhile simple facebook plugin was deleted.
i’m using latest public WP.
My php 4.0.10.18 and server Litespeed web server.

Thank You

Nicos

Hi Nicos,

I’m afraid that I see the issue here, PHP 4.x is extremely outdated and WordPress itself requires at least PHP 5.2.4 and recommended is PHP 7, you can read more about that here:
https://www.ads-software.com/about/requirements/

Please update your PHP version and let us know if the issue is still there.

Cheers,
Predrag

Hello,

Sorry for misunderstanding.

MY PHP VERSION IS 7.0.

phpMyAdmin IS 4.0.10.18 WICH IS ALSO OK.

Thank you
Nicos

Hello, I am having the same problem. I updated from the previous version this morning and have blank screens. Please help!

I am not seeing ways to correct the same as above. Should I make a new help request?

Same Here ??

Hope anybody working on it!

Thank you

Hello @nicorel and @blanip

Would you please post a screenshot from plugin’s settings? From Hustle > Email Opt-ins, and Hustle > Custom Content.

Also, please let us know how many popups you had before an update? Are you using latest WordPress version?

Please check the error.log file on your server and let us know if you see any errors related to Hustle plugin.

Please advise,

Cheers,
Nastia