hyperlinks in the email altered by FluentCRM and not redirect

  • Resolved ateya3d

    (@ateya3d)


    2 months ago

    Hi,

    Recently I installed FluentCRM to send campaign emails and I found that the hyperlinks that I added to the email, such as button or text that with links, works perfectly when it’s sent as “test email”, however, when the campaign email is sent formally to my subscribers, I found that hyperlinks are altered to my main domain with parameters added by FluentCRM.

    For example, I have 2 buttons in this email.
    1. the first one is the linkage to my Discord group
    2. the second one is the linkage to my another site, which is a subdomain like sub.MyDomain.com

    When I sent the test email, I can see the links are correct and I can click them to reach the DC group and the subdomain site.

    When I sent it formally, the linkages are altered to:
    1. https:// domain .com/?ns_url=256a&mid=173235&fch=dcdb34b2 for the 1st button
    2. https://domain .com/?ns_url=256a&mid=173235&fch=dcdb34b2 for the 2nd button

    i used a FREE version

    the problem comming from when the user press on the url domain .com/??ns_url=256a&mid=173235&fch=dcdb34b2

    Not redirect the user to the Correct URL that must redirect to it and go to the homepage

    Thanks for your time.

    Best,

    • This topic was modified 2 months ago by ateya3d.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ateya3d

    (@ateya3d)

    can i get a reply ??

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @ateya3d,

    Thank you for reaching out regarding the hyperlink issue you’ve encountered with FluentCRM.

    This is a default behavior in FluentCRM. During test emails, URLs are not processed, so you see the original links as placed. However, once a campaign is sent formally, the links are processed and URL parameters are appended to facilitate tracking of email opens and link clicks.

    These URL parameters are crucial for gauging the performance of your email campaigns. They allow you to monitor key metrics such as open rates and click-through rates, which provide valuable insights for optimizing your content.

    Rest assured that users will be seamlessly redirected to the intended URLs after clicking on the links within the email. The URL parameters do not compromise the functionality of your hyperlinks.

    If you have any further questions or require additional assistance, please feel free to contact us. We are here to support you.

    Thread Starter ateya3d

    (@ateya3d)

    @ibrahimsharif

    Hello,

    i tell you all URL is redirect to the homepage and not redirect to the correct internal URL

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @ateya3d,

    The feature is working as expected on our end. However, to help you resolve this issue for your site, I recommend creating a new support ticket with your site details on our support portal so that we can take a closer look at what’s happening.

    In your new ticket, please provide the following information:

    • Your WordPress site URL and access details

    This information will help us quickly identify the cause of the problem and provide you with a solution.

    Thank you for your patience and understanding, and I look forward to helping you resolve this issue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.