I am blocked from my site, I cannot access admin page, visitors asked to sign in

Viewing 14 replies - 1 through 14 (of 14 total)
  • Moderator t-p

    (@t-p)

    Try:
    – manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Seventeen.) for a moment using FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Sixteen.). That will force your site to use it.

    I had the same problem that lasted 5 days. I accessed the file .htaccess and renamed but still had problem. Finally the plugin causing the problem was WP-Cache which was removed. Problem solves

    Thread Starter Abongwa

    (@abongwa)

    Let me try the WP cache approach, I installed the wp super cache recently. Unfortunately I don’t have internet service here where I am. Will keep on trying.

    Thread Starter Abongwa

    (@abongwa)

    I have tried all of the above and the situation still remains the same. What else can I do

    Moderator t-p

    (@t-p)

    – Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.
    – Try turning off the firewall during the installation process. – If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging

    Thread Starter Abongwa

    (@abongwa)

    Please t-p, I have tried all the above unsuccessfully, is it possible that we can communicate using my e-mail. [ Moderated: email redacted, please do not post email address. ] Thanks

    • This reply was modified 7 years, 1 month ago by t-p.
    Moderator t-p

    (@t-p)

    WordPress is free software and this free, volunteer-staffed forum is the only support resource available via www.ads-software.com. If you would prefer a one-to-one discussion, please try https://jobs.wordpress.net/
    (FYI, it’s not a good idea to respond to work offers from random forum users who have read about your issues.)

    Thread Starter Abongwa

    (@abongwa)

    thanks

    Thread Starter Abongwa

    (@abongwa)

    I am begining to think this is a virus, the site may not have been hacked into but its preventing me from getting in. This is killing me

    Moderator t-p

    (@t-p)

    Have you discussed this issue with your hosting provider? If no, I would.

    Also:
    – Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.
    – If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging

    Thread Starter Abongwa

    (@abongwa)

    My hosting provider told me that everything is fine with them and adviced me to get a developer.

    Thread Starter Abongwa

    (@abongwa)

    I finally found the culprit, I had to use https://www.siteguarding.co to scan for malware an found the culprit (/wp-content/advanced-cache.php) once deleted the site started working. Thanks for all your support

    Thread Starter Abongwa

    (@abongwa)

    sorry https://www.siteguarding.com

    Moderator t-p

    (@t-p)

    Glad to know it ??

Viewing 14 replies - 1 through 14 (of 14 total)
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