i am getting return to your site button instead of auth

  • Resolved imontexbag

    (@imontexbag)


    1 year, 5 months ago

    I am trying to set up Google listing and ads plugin but fail. whenever i try to setup the first step is to connect wordpress account, i click on connect and got right account on display but not getting button of approval, instead always i get is return to your site

    help me out to complete setup of google listing plugin

    wordpress account is correct, website is correct only problem with approval button.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @imontexbag

    This can be caused of a plugin conflict.

    We recommend testing the connection with the only plugins WooCommerce?and?Google Listings & Ads enabled on the site. This would help us understand if maybe some code from another plugin was affecting the connection.

    Let us know how it goes.

    Thread Starter imontexbag

    (@imontexbag)

    As you recommended, I deactivated all plugins except Google Listing and ads and WooCommerce plugin but still, my problem is not solved. there is no change in result as before and after

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @imontexbag

    It sounds like you’re not getting the approval button and instead, you’re seeing a “return to your site” button. This issue could be due to a number of reasons. Here are a few troubleshooting steps:

    1. Clear your browser cache and cookies, then try again. You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
    2. Try using a different browser or incognito mode.
    3. Ensure there are no ad-blockers or browser extensions that could be interfering with the setup process.

    If you continue to face this issue, please follow these steps to disconnect the previous account properly:

    Next, go to Marketing > Google Listings & Ads and set up the connection again.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter imontexbag

    (@imontexbag)

    As You mentioned the steps, I follow all the steps from clearing the cache to disconnecting the accounts but still I am facing the same result. i also used the incognito mode.

    thankyou!

    Hi @imontexbag,

    It sounds like there may be a problem authenticating your account. Plese navigate to:
    YOURSITE.COM/wp-admin/admin.php?page=connection-test-admin-page
    Scroll down and click the ‘MC Disconnect’ and ‘Disconnect?Google?Account’ buttons. After this, you should be able to re-start the onboarding proces, authenticate your accounts and move past this window.

    If this doesn’t work, please head to WooCommerce.com/Support and create a ticket referencing this thread.

    Include any Google Listings logs found at WooCommerce > Status > Logs as a text file.

    Let us know if it works!

Viewing 5 replies - 1 through 5 (of 5 total)
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