I am getting “Sorry, you are not allowed to access this page.” after upgrade

  • I am getting “Sorry, you are not allowed to access this page.” error after upgrading site from wordpress 4.3.x to 4.7.3 and I have upgraded wordpress manually when I upgarded database as per latest wp-admin and wp-includes folder and trying to login using correct credentials it is displying this message.

    I have already tried suggetions like changing prefix from my custom prefix to wp_ and disabling and renaming the plugins folder but still getting the same error.

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  • Hi @karanbatra18,

    So, you’ve tried manually resetting your plugins (no Dashboard access required).

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter karanbatra18

    (@karanbatra18)

    I already tried with disabling all the plugins but not working.
    After renaming the theme it is displaying that the page is not redirected properly when accessing wp-admin. Here is what I am getting after renaming the current theme.
    https://prntscr.com/eua18a

    • This reply was modified 7 years, 7 months ago by karanbatra18.
Viewing 2 replies - 1 through 2 (of 2 total)
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