I am having error

Hi @wampfort,

I’m afraid the error is more related to the Flatsome theme, which is a 3rd party premium theme. You’ll have to get in touch with the theme support as it might be more related to the theme.

You can try enabling debug mode and see if that gives further clues in troubleshooting:
https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

Please do note that support for premium themes and plugins falls outside the scope of these forums. We highly recommend reaching out directly to the developer’s official support channel, as this will provide the most direct and effective assistance.

Regards,

Nithin

Hi Nithin,

Thank you for your quick response. However, as I mentioned earlier, I don’t see any logs related to the theme in the debug.log, even with debug mode enabled.

Additionally, the support team has not been very helpful. Would you recommend a WooCommerce-compatible theme that also works well with other themes in case we decide to migrate?

Thank you.

Hi @wampfort,

I hope you are doing well today!

I’m sorry to hear about the difficulties you’re experiencing with the Flatsome theme.
– Sometimes, caching can cause issues with updates or changes not appearing. Clear your browser cache and any server-side caching you might have.
– Deactivate all plugins except WooCommerce and see if the issue persists. If it resolves, reactivate each plugin one by one to identify the conflicting plugin.
– Double-check the theme options for any settings related to the header logo. Sometimes, themes have specific settings panels where such changes can be made.
– If you’re using a child theme, ensure that there are no customizations in the child theme that might be causing the issue.

If none of above helps;
– Consider reinstalling the Flatsome theme to see if it resolves the issue. Make sure to back up your site before doing this.
– Ensure that your server is running a compatible version of PHP. Flatsome requires at least PHP 7.0, but it’s always best to use the latest stable version.
– Since you mentioned not seeing logs in debug.log, ensure that WP_DEBUG is set to true in your wp-config.php file:

   define('WP_DEBUG', true);
   define('WP_DEBUG_LOG', true);
   define('WP_DEBUG_DISPLAY', false);

This should log errors to wp-content/debug.log.

If those steps also don’t resolve the issue and support from the theme developers remains unhelpful, you might consider switching to another WooCommerce-compatible theme. We can not suggest any but you can consider checking Storefront, which was Developed by WooCommerce and it is a solid choice for a WooCommerce-focused site.

Before switching themes, ensure you have a full backup of your site. When changing themes, some customizations may not carry over, so you will want to test thoroughly in a staging environment if possible.

Kind regards,
Zafer

Hi Zafer, thank you for your quick response.
I just confirmed that I can customize the theme when I access the WordPress site directly, without proxying traffic through Nginx Proxy Manager. Therefore, I am now certain that the issue lies between Nginx and WordPress, and it is probably related to the certificate. I will update this thread if I find a solution.

Has anyone used the same setup and can offer any tips regarding this issue?

Hi @wampfort

I suggest checking Nginx config to ensure it follows the WordPress requirements https://developer.www.ads-software.com/advanced-administration/server/web-server/nginx/#main-generic-startup-file

Best Regards
Patrick Freitas