Hi @nkwebdesign
I AM the site owner but I keep getting “Only the site owner can manage shipping label payment methods. Please contact () to manage payment methods.”
From what I understand, you’re the site owner, but you’re encountering a message that says, “Only the site owner can manage shipping label payment methods. Please contact () to manage payment methods.” This seems to be preventing you from managing the shipping label payment methods on your site.
This issue is commonly associated with WooCommerce Shipping, which relies on a Jetpack connection and uses WordPress.com to fetch the appropriate prices for shipping labels. The error message you’re seeing indicates there might be a problem with the WordPress.com account connection.
To resolve this issue, you can try disconnecting and then reconnecting your WordPress.com account. Here are the steps you can follow:
- Go to Jetpack > Dashboard > Connections.
- Disconnect the WordPress.com account that is currently connected.
- Reconnect to your WordPress.com account.
You can find more detailed instructions about this process at the following link: ?? Reconnecting and Reinstalling Jetpack
If the problem persists after you’ve tried these steps, could you give us more details? Are you using the WooCommerce Shipping plugin? Any extra information will help us figure out what’s going wrong.
Also, we’d find it helpful if you could share your site’s System Status report. This will give us a better understanding of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Lastly, could you share the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.
Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.
