I cannot access my dashboard

  • Resolved halmi

    (@halmi)


    1 year, 11 months ago

    Just a few hours ago I could not not access my website dashboard. When I log in, a click to dashboard is confronted with a message shown below:
    ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’
    I have initially followed the email instruction to click, leading to ‘recovery mode’, but the problem is still not resolved.
    Now when I click again another message appear as follows:
    ‘Recovery Mode not initialized’
    Please help me urgently.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @halmi
    Apologies for the inconvenience. To enable debugging in your WordPress website, you can follow the steps outlined in this article. First, you will need to open the wp-config.php file in your file manager and change false to true on the line that reads define( WP_DEBUG, true);.

    Once you have done this, reload your homepage, and you will be able to identify which plugin or theme is causing the issue. To deactivate the plugin, rename the specific plugin folder. Finally, log in and update or replace the plugin to resolve the problem permanently.

    If you have any further issues, please do not hesitate to reach out, and I will be more than happy to help.

    Thread Starter halmi

    (@halmi)

    Thank you Mr Faisal for your kind reply. I will certainly try following your advice.

    Thread Starter halmi

    (@halmi)

    Mr Faisal, I have tried as advised, but my problem now is that, although I am logged in, I cannot access the menu on the dash board. Is there another way to open the
    wp-config.php

    Hi @halmi
    You may use FTP or the File Manager from cPanel to access the wp-config.php file, allowing you to make any necessary edits easily. Please let me know how it goes!

    Thread Starter halmi

    (@halmi)

    Hi Faisal,

    Thank you for your valuable advise. I manage to access my file manager through my website host, ie Bluehost.com. and successfully resolved the issue.

    Hi @halmi
    Glad to hear that! Let’s mark this topic resolved so that no one else has to spend their valuable time here. If you encounter any issues in the future, feel free to open a new topic so that everyone can assist you. Have a wonderful day,

    Thread Starter halmi

    (@halmi)

    Thanks, the problems have been resolved.

Viewing 7 replies - 1 through 7 (of 7 total)
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