I cannot create a backup

  • Resolved Echelon

    (@hehe1234)


    2 years ago

    Hi.

    I can’t export a recent backup.

    I have everything up to date.

    I get an error:

    Cannot export
    Unable to start export. Please refresh the page and try again

    https://iv.pl/image/GZehv4I

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Echelon

    (@hehe1234)

    There is no error.log file on the server according to this guide:

    https://help.servmask.com/knowledgebase/troubleshooting/

    Thread Starter Echelon

    (@hehe1234)

    working screenshot

    https://ibb.co/SnZGDXQ

    Plugin Author Yani

    (@yaniiliev)

    Based on the error message you are seeing (“Error: Unable to run the export. Refresh the page and try again”), it is possible that there is a PHP error occurring that is preventing the backup process from completing. To determine the specific error that is causing this issue, you may need to review the server logs.

    I would recommend reaching out to your server provider’s support team for assistance in reviewing the server logs to identify the PHP error. Once the error has been identified, you can work on addressing the underlying issue and resolving the error.

    I hope this information helps, and please let me know if you have any further questions!

Viewing 3 replies - 1 through 3 (of 3 total)
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