I cannot download the backup in the WP backend

  • Resolved jidwictut9

    (@jidwictut9)


    4 months, 2 weeks ago

    Hello,

    I’ve been having the following problem for quite a while and, as I’ve read, so have a few others.
    I can’t download my backups in the WP backend.
    My backups are about 2GB in size. When I click on download the download starts. But the downloaded file only has a size of 22MB and cannot be opened. Download is done via Chrome. Unfortunately it doesn’t work with Firefox either, the file is 1.2 GB in size but can’t be opened either.
    If the option to download is offered, it should also work!

    Small backups, for example of the database, work without any problems.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support BWU Support

    (@saranshwpm)

    Hello,

    I’m sorry to hear about the issues with downloading your backups.

    For larger files, you might face server limitations. Here are a couple of solutions:

    1. Increase PHP Execution Time: Addset_time_limit(300); to your wp-config.php file to extend the download time. Or you can ask your hosting provider to increase it to at least 300.
    2. Download via FTP or cPanel: Access the backup files directly using an FTP client or through your hosting account’s cPanel. Navigate to wp-content/uploads/backwpup-xxxx and download the file manually.

    These steps should help resolve the problem.

    Best regards,

    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,unfortunately it does not work with the entry in the wp-config.php.So far I have downloaded the backups via FTP but if the function is available in the plugin I would like to use it and it is less cumbersome.

    Plugin Support BWU Support

    (@saranshwpm)

    Hello,

    Thank you for your follow-up. To assist you further, could you please share details from the information page in the BackWPUp settings? This will help us better understand the configuration.

    Best regards,

    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,

    Hello, here is the information you wanted. I’m sorry for replying so late.

                                    WordPress-Version: 6.6

    BackWPup-Version: 4.1.3
    PHP-Version: 8.2.20-nmm1 (64bit)
    MySQL-Version: 10.6.18-MariaDB-0ubuntu0.22.04.1-log
    cURL-Version: 7.81.0
    cURL-SSL-Version: OpenSSL/3.0.2
    WP-Cron-URL: https://www.test.dinkelliebe.de/wp-cron.php
    Server-Selbstverbindung: Nicht erwartete HTTP-Antwort:
    Status-Code: 200
    Date: Sat, 20 Jul 2024 08:07:03 GMT
    Server: Apache
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-control: no-cache, must-revalidate, max-age=0
    Content-security-policy: upgrade-insecure-requests
    Permissions-policy: geolocation=(), midi=(),sync-xhr=(),accelerometer=(), gyroscope=(), magnetometer=(), camera=(), fullscreen=(self)
    Upgrade: h2,h2c
    Vary: Accept-Encoding,User-Agent
    Content-encoding: br
    Referrer-policy: strict-origin-when-cross-origin
    X-frame-options: sameorigin
    X-xss-protection: 1; mode=block
    X-content-type-options: nosniff
    Strict-transport-security: max-age=31536000; includeSubDomains; preload
    Content-length: 1
    Content-type: text/html; charset=UTF-8

    Server: Apache
    Betriebssystem: Linux
    PHP-SAPI: fpm-fcgi
    Aktueller PHP-User: w0187f99
    Maximale Skript-Laufzeit: 300 Sekunden
    BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
    Alternative WP Cron: Aus
    WP Cron abgeschaltet: An
    Verzeichnis-Rechte: 493
    Server-Zeit: 8:7
    Zeit der Website: 10:07
    Zeitzone der Website: Europe/Berlin
    Zeitverschiebung der Website: 2 Stunden
    Sprache der Website: de-DE
    Zeichensatz des MySQL-Clients: utf8
    PHP-Memory-Limit: 256M
    WordPress-Memory-Limit: 40M
    Maximales WordPress-Memory-Limit: 256M
    Benutzter Speicher: 144,00 MB
    Geladene PHP-Erweiterungen:: Core, OAuth, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, http, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mailparse, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, raphf, session, shmop, soap, sodium, sqlite3, standard, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

    Plugin Support BWU Support

    (@saranshwpm)

    Hi,

    Thank you for your reply.

    Besides ensuring you’re using the latest PHP version, which may affect WordPress compatibility, I don’t see any other issues on our end.

    The download issue is typically caused by server limitations and is not specific to BackWPUp. I recommend reaching out to your hosting support team to check the server settings that might be interrupting PHP scripts related to downloads.

    Otherwise, you can download the backups via FTP or offload them to another storage solution from where you can download them more easily.

    Best regards,

    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,

    it is definitely a problem with your plugin!
    I was able to download a 2GB file with another backup plugin without any problems!

    Best regards

    Thread Starter jidwictut9

    (@jidwictut9)

    Is there no solution?

    Plugin Support BWU Support

    (@saranshwpm)

    Hi,

    To investigate this further, could you please contact our support team via this link.

    Best Regards,

    Plugin Support happyAnt

    (@duongcuong96)

    since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know ??

Viewing 9 replies - 1 through 9 (of 9 total)
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