Hi @crosus,
I apologise for the bad experience you’re having with our plugin.
We would be more that happy to investigate and fix this issue. Its probably a particular case as we have thousands of customers and we didn’t hear about this problem before. Maybe it happens in combination with another plugin or something like that.
So we would need a bit of help from your side to investigate this.
Can we do a quick screen sharing session so we can see what happens and fix the issue? This would be the fastest way to fix the problem.
If you want to do this, please open a support ticket using the form on our website and we’ll set it up ASAP: https://extendthemes.com/mesmerize/#support
