I cannot see FAILED ORDERS in WooCommerce

  • Resolved tallmale

    (@tallmale)


    1 year, 4 months ago

    Hi everyone,

    For some reason I cannot see any failed orders in my WooCommerce orders page. I am using an App Omnisend which shows me when an order is placed on our website but some do not show on the orders page and very often I can see that they are labelled as Cancelled in Omnisend. I believe that these orders which have order numbers are failed orders either because the customer has changed their mind or more likely because they have failed a credit check.

    But even though I have the customers names and the order number when I search for these in WooCommerce on our website nothing comes up.

    Someone also showed me their WooCommerce page and it has a tab above the main orders page which is labelled as FAILED for failed orders but for some reason we do not have this FAILED TAB.

    Can someone help me fix this please?

    Many thanks

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