I cannot Typing expression like Demo.

Hello,

You shouldn’t have to edit any of the theme files for the typed text to work. Had you made any edits to theme files before this?

Can you undo all changes you’ve made to php on your site so that I can see the error?

-Kevin

Hello Kevin. Thank you for your reply.
And I’m sorry.I shouldn’t have edit to theme files.

Now I undo all changes.
I turned “Enable Typed Text instead of standard” on, so the error occurrs on the homepage.
https://bridgeco.jp/wp/

Best regard. Thank you!

Jin

Hi Jin,
Sorry for the delay! What version of the theme are you using? Have you tried deactivating your plugins to test if any are conflicting? I would suggest starting there. Let me know if there’s no change.

Hannah

Hey,
Can you post a screenshot of your theme options? where you set the home header content you should be adding multiple lines of typed text. Based on your site and the code output it doesn’t look like you’ve added any text to be typed. That your area is empty? If you have added text can you reinstall the theme to make sure you have not edited something in the code.

Ben

See this image here for how that section should look:

https://s17.postimg.org/imzh4d367/Screen_Shot_2018-03-29_at_11.41.57_AM.png

Hi hannah.

Sorry for the late reply.

I did not know how to view the version of the theme, but since the update was up, I tried updating to the latest. But there was no change.

Hi Kadence Themes (@britner)

Thank you for your advice!
And I’m sorry for my late responce.

Now I tried get screenshot.Can you see them?

1)Appearance>Customize>Header Setting>Home Page Header
　　”Enable Type Text instead of standard” = off
There in no error but type text is fixed.
https://drive.google.com/file/d/1FyYKkyKxyVUHzhlNFya9Av8GXfoOL4z_/view?usp=sharing

2)”Enable Type Text instead of standard” = on.
The error occurred and I can’t see multi Typed Text area like your screenshot.
https://drive.google.com/file/d/1W-EHKeVJYKSeb4_JA44noyFBeC7-dtmZ/view?usp=sharing

Theme and WordPress’s version is that.
AscendVersion: 1.2.4
WordPress 4.9.4

https://drive.google.com/file/d/1NIN-WzjNAXGVszI_6DKh4aGfIQhbUhkL/view?usp=sharing
https://drive.google.com/file/d/1AfSYN38OkbgYaufBxmrj-E3t89PnIqMA/view?usp=sharing

Can you find any reason?

Best regard. Thank you.

Additional Information.

Kadence Toolkit Plugin(Version 4.8) is active.

Hey,

Rather than edit the theme options through the customizer, try going directly to Appearance> Theme Options> Home Page Header.

In my opinion, it’s not worth even trying to edit the theme in customizer. It seems to cause more issues than it is helpful.

Perhaps the theme developer can push a fix so that the typed text will play with the customizer, but for now, just edit directly through theme options and you should be set.

-Kevin

Hi, Kevin. Thank you for your reply.

I tried to do, but it didn’t work.

In Appearance> Theme Options> Home Page Header,
I edited and click “save changes”.
This error message is displayed.
“There was a problem with your action. Please try again or reload the page.”
Even if I try to save without editing, the same error is displayed.

Are there any other measures?　Please.Thank you.

Hey,
Do you know your php memory settings? It could be these need to be increased. Your host should be able to help you with that.

Hannah

Hi hannah.
I can set PHP version 5.2(CGI)(current) to 5.6(CGI) or 7.1(CGI) or Module version.
There is PHP.ini setting,too.
But I can’t find PHP “memory” setting menu.

Can you tell me in detail if you know how to set it up?

Best regard.

Who is your host? They should have more insight for you.

Hannah

Make sure you deactivate all your plugins and test.

You should use php 7.1

Hi hannah.
And Hi @britner

Thank you for your advices.

The problems solved! Thank you very much!

I set PHP ver. to 7.1.
And I try to set directly to Appearance> Theme Options> Home Page Header.
So I successed!

Thank you very much.

If I meet any problems someday, I’ll come here to solve.

Best regard.