I cant access my site admin, Problems with imagify

  • Resolved omardaudo

    (@omardaudo)


    5 years, 2 months ago

    Warning: include(/xxx/xxxx/public_html/mozmotors.co.mz/wp-content/plugins/imagify/vendor/composer/../../classes/Traits/InstanceGetterTrait.php): failed to open stream: No such file or directory in /xxx/b1q4d1f6/public_html/mozmotors.co.mz/wp-content/plugins/imagify/vendor/composer/ClassLoader.php on line 440

    Warning: include(/xxx/xxxx/public_html/mozmotors.co.mz/wp-content/plugins/imagify/vendor/composer/../../classes/Traits/InstanceGetterTrait.php): failed to open stream: No such file or directory in /xxx/x/pxxublic_html/mozmotors.co.mz/wp-content/plugins/imagify/vendor/composer/ClassLoader.php on line 440

    Warning: include(): Failed opening ‘/xxxx/xxxx/public_html/mozmotors.co.mz/wp-content/plugins/imagify/vendor/composer/../../classes/Traits/InstanceGetterTrait.php’ for inclusion (include_path=’.:/opt/php71/lib/php’) in /xxx/xxxx/public_html/mozmotors.co.mz/wp-content/plugins/imagify/vendor/composer/ClassLoader.php on line 440

    • This topic was modified 5 years, 2 months ago by omardaudo.

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  • Thread Starter omardaudo

    (@omardaudo)

    Answer for Imagify support team to my email:

    This is happening because one of our files is renamed and marked as suspected by the host’s antivirus program.

    Unfortunately, at this moment we can not do anything. It would be great if we could get any information from your host about the exact reason this is renamed.

    We know it is done automatically by the software used for antivirus, but we do our best to see which part of our system is problematic.

    This is most probably a big false-positive meaning everything is secure, but automatic antivirus system considers that as non-secure.

    We are aware of this issue and do our best to fix everything we can from our end as quickly as possible.

    Meanwhile, it is recommended to keep Imagify deactivated. Once the next update is released, you will be able to use it again.

    Best Regards

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