I can’t access to my website since I generated a new securitykey

  • Resolved amelie35

    (@amelie35)


    2 years, 7 months ago

    The plugin asked me to generate a new security key (it expires every 60 days). Now I can’t access to my website. It says:
    “Having problems? Try another way to log in
    – TOTP authentication
    – Backup codes
    – Fallback Email ”

    But I can’t click on any of these options or I don’t know how to access them.

    I tried using the option “lost password” I got a link in my inbox, reset the password and I keep ending up on the same “error” page (described above).

    Can anyone help me please?
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @amelie35

    Sorry to hear you are having this issue.

    Could you send a screenshot of where the issue is happening?

    From your description, it sounds related to the Divi theme.

    There is a reported issue with the Divi theme and a fix is coming on the upcoming update, could you please try the Script shared on this ticket https://www.ads-software.com/support/topic/otp-login-page-is-broken/#post-15469431 and see if this works for you too?

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Thread Starter amelie35

    (@amelie35)

    Hi,

    Thank you for replying to my question. I am also guessing it’s related to the Divi theme as I did an update of the plugin before to encounter the issue.
    Thank you for referring to another ticket and providing something to try. Unfortunately, I don’t have the skills to implement it so I will call the hosting company and see how they can help me.

    I don’t know how to attach a screenshot to the thread, sorry!

    Thank you for your help
    Best regards
    Amelie

    Hello @amelie35 !

    Hope you’re doing well today!

    The hosting company should be able to help here, or Divi support themselves.

    Regarding screenshots – this form doesn’t have an option to attach images directly. You can however upload a screenshot to a cloud drive and share the link here. Also, you can use a service such as https://imgur.com and share a link.

    Warm regards,
    Pawel

Viewing 3 replies - 1 through 3 (of 3 total)
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