I can’t attach PDFs.

  • Resolved 1wweb

    (@1wweb)


    1 month ago

    Thanks for everything.

    I am trying the free version of BetterPayment.

    In the BetterPayment block in the Elementor editor, I went to “Email Settings” -> switch to the Customer tab -> under “Attachment” I selected a PDF file. (because it said “Allowed file types: jpg, jpeg, png, pdf” at the bottom)

    However, when I uploaded the PDF from the media library, no thumbnail was displayed, so I either clicked the “Select” button or specified the URL using “Insert from URL”.

    With this setting, I checked the operation, but the PDF was not attached to the email.

    Other image files were able to be attached.

    Is PDF attachment not available for now?

    Thank you in advance.

    I am Japanese and my English may be strange.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support AR Rasel

    (@arrasel403)

    Hi @1wweb,

    Hope you are doing well. Sorry for the inconvenience caused.

    I just checked by adding a PDF file as an attachment. I found the PDF file shared as an attachment to the customer. You can check this screenshot. You can try once from your end as well. Let us know if you are facing any issues.

    And for the attachment PDF preview on the Editor Panel, I found this issue. I am checking this issue with our Dev Team and hopefully, we will fix this as soon as possible. We will inform you, don’t worry.

    Thank you for sharing your valuable feedback with us. We’re constantly working to improve our plugin and make it better for our users. If you have any feature requests or additional suggestions, please feel free to share them with us here. We’ll gladly review them and aim to implement those in future updates.

    Looking forward to hearing from you soon.

    Thanks!

    Thread Starter 1wweb

    (@1wweb)

    Thanks for the quick response!

    (I tried with the latest version: 1.2.2 of BetterPayment)

    I tried again and the PDF was also attached!

    There was no attachment PDF view in the editor panel, but it was attached to the email.

    Thanks.

    Amin

    (@amin7)

    hi @1wweb

    I hope you are fine.

    We have fixed the display issue of PDF attachment in the editor panel, please download the dev version of the plugin from here, https://d.pr/f/iFSu7j and replace your current free plugin with it. We have introduced an option for PDF attachment, you can check here, https://d.pr/v/H8Zxhs

    Let me know how its going.

    Thanks & regards

    Thread Starter 1wweb

    (@1wweb)

    Thank you for your quick response and action!

    I tried it with the development version.

    It showed the options as shown in the video.

    I confirmed that the PDF was sent in both HTML and plain email.

    Perfect!

    Amin

    (@amin7)

    Hi @1wweb

    Thanks for the confirmation. We’re constantly working to improve our plugin and make it better for our users. If you have any feature requests or additional suggestions, please feel free to share them with us?here.

    Have a nice day.

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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