I can’t close popup

New update (3.3.2) has just released. Please update and let us know the result.

Thanks for your time.

You removed the popup, but plugin is still redirecting permanently to

https://www.xxx.com/wp-admin/admin.php?page=master-slider

Yep, still broken.

Constantly redirects to the master slider admin page. De-activated.

We managed to find the cause.

There is an incompatibility problem with our latest changes and memcache mechanism. Those who have memcache or APC enabled on their server will encounter this issue.

We will provide a patch for this matter in few hours.

Thanks for your patience.

We released the new update and the patch is included in this release. Please update and inform us accordingly.

Thanks in advance.

Version 3.3.4 is working correctly.

Thanks for informing us and sorry for the inconvenience it has caused.

Now I will provide some information for those who are interested in knowing the cause.

This issue happened to a few number of clients having Master Slider 3.3.0 and Object cache enabled on their web server.
Most of plugins and themes (including Master Slider) use transient API for caching the remote or expensive process and rely on the cache data for a period of time. The problem is that while object cache is enabled on a web server, the cache will be stored in memory instead of the disk. As a result, depending on website traffic, the memory cache might be flushed earlier than expected expiration period or in such cases due to poor configurations on web server, the memory cache might be flushed after few seconds! Consequently, the above-mentioned processes will be triggered sooner and over and over again, which cause a lot more HTTP requests by the server to other services in the background.

So those who had this issue with Master Slider, be aware of this problem on your web server.

The quickest solutions for those who are using W3 Total Cache plugin is navigating to Performance > Object Cache menu under the admin menu and enabling the Store transients in database option.

Good luck

I have updated and the problem persists. I’d say it’s even worse.

I’m seriously thinking of removing it altogether.

Really anoying and it’s 3 days now.

Just remove the popup, THEN find a better way to advertise.

Besides, cyberWEEK!? What the…!?

I’m trying to rollback the plugin to a previous version, just in case, and I can’t do just that >:-(

OK, I managed to rollback to version 3.2.1. and that seems to do the trick.

I’m not updating until i’m certain the problem is solved.

For those in need, you can use this plugin to go back to a previous version of any plugin
https://www.ads-software.com/plugins/wp-rollback/

All the best!

Dear @denaflows,

We apologize for the inconvenience it has caused.

Could you please send us the list of plugins you are using on your website? We need to check compatibility of those plugins with latest changes in Master Slider.
Also, if you are using any cache plugin or cache module on your web server, please let us know, that’s a huge help.

Thanks for your time in advance.

This is my list of plugins. Hope it helps:

Akismet Anti-Spam
Better WordPress Minify
BJ Lazy Load
Black Studio TinyMCE Widget
Botones de compartir de AddToAny
Broken Link Checker
Clean and Simple Contact Form
Comet Cache (disabled at the moment)
Dobby
FeedBurner FeedSmith
Galería NextGEN
Google Analytics para WordPress por MonsterInsights
Insert PHP
Issuu Embed: The Official Plugin
MailChimp para WordPress
Master Slider
NextGEN Gallery Search
NextGEN Pro
Page Builder by SiteOrigin
Post Type Switcher
Redirection
Shortcodes Ultimate
Simple Social Icons
SiteOrigin Widgets Bundle
SOGO Add Script Header Footer
UpdraftPlus – Backup/Restore
User Role Editor
Wordfence Security
WP Mail SMTP
WP Rollback
WP Super Cache
WP-Optimize
Yoast SEO

• This reply was modified 7 years, 3 months ago by denaflows.