I can’t connect facebook to puglin facebook for woocomerce

Here is the system report

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La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.<br>Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.<br>Mi cuenta: #16 - /mi-cuenta/<br>Términos y condiciones: #3 - /politicas/ Theme<br><br>Name: Hello Elementor Child<br>Version: 2.0.0<br>Author URL: https://elementor.com/<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.3.0<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Theme type: Classic theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br>blockified-add-to-cart<br><br>Daily Cron: ? Next scheduled: 2025-01-25 20:08:22 -05:00<br>Options: ?<br>Notes: 70<br>Onboarding: completed Action Scheduler<br><br>Completo: 47<br>Oldest: 2025-01-20 13:17:26 +0000<br>Newest: 2025-01-24 22:50:10 +0000<br><br>Fallida: 6<br>Oldest: 2024-10-28 20:12:20 +0000<br>Newest: 2025-01-24 21:35:09 +0000<br><br>Pendiente: 4<br>Oldest: 2025-01-25 15:05:56 +0000<br>Newest: 2025-01-27 22:06:27 +0000 Status report information<br><br>Generated at: 2025-01-24 18:27:30 -05:00<br>

• This reply was modified 1 month, 1 week ago by David Roldan.

Hello!

Thank you for sharing the details about the error and the system report!

I see that one of the plugins is from Hostgator — if you are on managed hosting, can you ask them to check the server logs and firewall settings in case something from their side is blocking the plugin from completing the connection to Facebook?

Can you show us in what state is the Facebook for WooCommerce plugin after a failed connection attempt? (We noticed the page view event is firing on the site — we are curious which plugin/integration is adding that one.)

Hello,

We just wanted to follow up and check if you are still experiencing this issue?

If so, can you show us in what state is the Facebook for WooCommerce plugin after a failed connection attempt, and ask Hostgator to check the server logs and firewall settings in case something from their side is blocking the plugin from completing the connection to Facebook?

Kind regards,
Marija

Hello,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach out again, should you have any issues with the plugin.

Kind regards,
Marija