I can’t create temporary user account

  • Hi,

    I find some bug in a plugin (not google Authenticator) so I need to create a temporary user account for the support, but he can’t pass through google authenticator, how can I solve it?

    EcChan

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi, did the user in question log into his/her account then activate the plugin and scan the QR code?

    Regards.

    Thread Starter ec2820

    (@ec2820)

    No, he didn’t. He was technical support of the plugin and he didn’t want to scan the code. I had try to deactivate Google Authenticator but the problem same, he still needed the security code. Did anyway to by pass the Google Authenticator?

    Hi,

    Did anyway to by pass the Google Authenticator?

    Sorry but I don’t understand the question above. Can you further explain your question above?

    Thank you.

    Thread Starter ec2820

    (@ec2820)

    Hi,

    I find some bug in a plugin (not google Authenticator), I assign a temporary user account for technical support to fix the bug. He can’t log in because Google Authenticator needs him to scan the QR code to output the security code. He didn’t want to scan the code due to his personal reson so I deactivated Google Authenticator, but the Google Authenticator still existed when he log in again.

    How can I close the Google Authenticator?

    Hi, thank you for clarifying further your issue. Please check the following documentation to help you troubleshoot this issue.

    https://mbrsolution.com/wordpress/google-authenticator-security-wordpress.php

    Let me know how you go.

    Kind regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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