I can’t do the backup

I have the same problem

Hi,

Please could you send us a copy of the latest full backup log?
This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

I can do that, but I don’t want that backup on my site, I’m working on a new site with a staging site. But the ‘old’ one I try to save for just in case.

So what are the plans with te full back log?

regards, Patty

Backup doesn’t work. Customer service does nothing but give work arounds.

Hi @rollingdream88

The backup log should provide us more information as to why the backup could not complete.

@thomasrendleman I’ve send a reply to you support request.

Thanks,
Bryle

@bcrodua Thank you for your answer.
Here my last backup log : https://drive.google.com/file/d/1wTz7YL3ugL237qDdUVmMLbP8V0Xso3E1/view?usp=sharing

Thanks,
Soniya

Hi,

Apologies for the late reply.

“0002.803 (0) Binary zip: error (code: 5 – look it up in the Diagnostics section of the zip manual at https://infozip.sourceforge.net/FAQ.html#error-codes for interpretation… and also check that your hosting account quota is not full)”

Looks like you are running low on disk space. Can you please clear up some space and do another backup?

Thanks,
Bryle