I can’t download after generating the backup

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @duodigital ,

    Thank you for contacting us!

    If you are trying to download the backup file but the browser displays a large quantity of garbled text instead, then you can fix this problem by adding your custom MIME types in your hosting dashboard.
    Please try to add sgbp extension as application/octet-stream, this should help you with the issue.
    You can also try these steps:
    1. Right-click the file
    2. Select “Save as”
    What is more, you can connect via FTP client (e.g. Cyberduck or FileZilla) and download your backups from “wp-content/uploads/backup-guard/”

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @duodigital ,

    Hope you’re fine.

    We are wondering whether the steps we provided helped in fixing the issue you faced.

    Please, let us know.

    Thread Starter duodigital

    (@duodigital)

    Hi,

    I just did as you said, about adding MIME types and it worked!

    Many thanks ??

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @duodigital ,

    Glad to know the solution helped.

    Should you need any further assistance, please, open another thread.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘I can’t download after generating the backup’ is closed to new replies.