I can’t login

  • touchofelegancelondon

    (@touchofelegancelondon)


    1 year, 11 months ago

    I used a third party company to develop my website. They provided me with the username adtoecww and a unique password. A few weeks ago I tried to change the password and now I cannot login. When I enter the username to reset the password, the website says it does not exist. The developer isn’t answer e-mails either.

    How do I get back in to my website?

    • This topic was modified 1 year, 11 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • You could try using your email rather than username to login.

    Could also be an ussue with a plugin or theme (from update) so go to cpanel/ftp and go to your wp-content folder then rename plugin folder plugin_HOLD then try accessing your site.

    Otherwise go to your mysql and click on the db tables your using for your site, then click on users (on the left). Either find your old username, or create a new one. Put password in box and select M5. Then press go.

    You should now have a user in wordpress with your email. If issue, try using your email and forgot password with the new email.

    Hope this helps.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This article lists several completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://www.ads-software.com/support/article/resetting-your-password/

Viewing 2 replies - 1 through 2 (of 2 total)
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