• Hi!
    Whenever I try to login into my admin it shows me ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ How do I fix this error? Also, I didn’t get anything in my email regarding this error.
    I think this error might be because of the plugins I activated, so how do I deactivate the plugins to hopefully get my website back?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    As for the email, it sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter hightouchshop

    (@hightouchshop)

    Hi!
    I tried using FTP and it didn’t work. When I tried to download SMTP it just downloaded a file document which didn’t help.
    Is there something else I could do? Maybe talk to WordPress on the call and fix the problem?
    Thank you!

    Moderator James Huff

    (@macmanx)

    I tried using FTP and it didn’t work.

    Specifically what steps did you take?

    When I tried to download SMTP it just downloaded a file document which didn’t help.

    If you mean one of the plugins here, that would have been a .zip file.

    You can install that via Plugins -> Add New -> Upload in your site’s Dashboard, though it’s easier to just search and install from Plugins -> Add New in your site’s Dashboard.

    But, you can’t do any of that until you’ve restored the site, that’s why I listed that last.

    Maybe talk to WordPress on the call and fix the problem?

    We don’t have phone support.

    WordPress is provided for free, backed by donations to a non-profit, and built and supported entirely by volunteers, so the forums are what we offer.

    If you need direct one-to-one support, we recommend hiring someone from https://jobs.wordpress.net/ and don’t accept anyone offering work for hire or direct contact on these forums.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘I can’t login into my website , There has been a critical error.’ is closed to new replies.