I can't login to dashboard

  • Hi,

    I read through the codex for the issue I’m having, and it seems I should disable plugins to see if one of them is causing my WordPress account to lock me out. However, this is a catch-22, considering I can’t deactivate anything if I can’t log in!

    This is a new website with only one user. I have tried logging in using both the email address and the username (admin).

    I have no idea what version I am using or how to find out without being logged in. The website it here: https://www.watt-bros.com

    Any help, in laymans terms, would be appreciated! I don’t speak code and this is my very first website build…so dumb it down for me, please!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    this is a catch-22, considering I can’t deactivate anything if I can’t log in!

    You do not need to log in!!

    Follow these instructions:
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP.
    – If that does not help, try switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.

    Thread Starter californiachelsea

    (@californiachelsea)

    What does FTP mean?

    ekaan

    (@ekaan)

    I’ve been did your instruction,it works. But, the dashboard still goes too slowly. when I log out the dashboard and then try to log in again, the problem still the same, it’s just loading and I cannot enter my dashboard.

Viewing 3 replies - 1 through 3 (of 3 total)
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