• Resolved franks123

    (@franks123)


    Hi, I have one question. I can,t login to wordpress admin. I have enabled the error logs and these errors are showing. please see the screenshort on this link

    View post on imgur.com

    Please guide me how to resolve this one.

    thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @franks123

    I am sorry about the issue you are experiencing, however, this is not related to W3 Total Cache.
    As the error suggests, the problem is with the permissions or the database size. In any case, you should reach out to yoru hosting provider and check the permissions and/or check the database size.
    Thank you!

    Thread Starter franks123

    (@franks123)

    yes it is database size issue.

    View post on imgur.com

    can you guide me how to reduce the size of database. I have done R&D on google and found this link

    https://redearthdesign.com/help-center/troubleshooting-cant-log-in-to-wordpress-admin/

    please guide me how to remove transient from options table according to this guide link

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @franks123

    Please understand that this is out of W3TC scope and the below is just a suggestion and you should reach out to your hosting support.

    You can check to see how many transients are being stored in your options database table by using phpMyAdmin and then searching for the following option name from the options database table;

    _transient_%

    This will return all of the options that are transients which will give you an idea of the number of transients currently being stored on your site database.

    You could also delete all existing transients using the following MySQL query in phpMyAdmin;

    DELETE FROM wp_options WHERE option_name LIKE (‘%\_transient\_%’)

    Once again, the best thing is to reach out to your hosting support as they should help you to fix this issue since the problem is in the database size.

    Thanks!

    Thread Starter franks123

    (@franks123)

    hi @vmarko
    if i do this in database, then there will issue or not

    DELETE FROM wp_options WHERE option_name LIKE (‘%\_transient\_%’)

    please guide me about this thing

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @franks123

    As I’ve mentioned you should reach out to your hosting support.
    There should be no issues, you are just clearing the transients from the database table.
    Thanks!

    Thread Starter franks123

    (@franks123)

    ok i am reaching to hosting support

Viewing 6 replies - 1 through 6 (of 6 total)
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