I can’t mark anything “read” and nothing in the UX works!

  • Resolved Guyinpv

    (@guyinpv)


    5 months ago

    I am trying to clear the log of events and nothing seems to work on this page. If I click the “Mark all as read” button and then choose “Mark ALL events as read”, the screen just flickers a little and nothing happens.

    If I choose the “Mark currently visible events as read” button, then a bunch of the records will “animate” as if they are closing, and then the screen flickers and nothing happens, they seem to just come back.

    If I click the green checkmark to close it manually, it animates away and I can do this a hundred times but never seem to get any fewer records in the list. I show 4 pages and it always stays 4 pages no matter how many I mark.

    The default for how many records are displayed on a page is set to 30, but no matter what else I set this to, whether 10 or 60 or 100, a green bar shows up saying something like “Settings updated to show 10 items per page, refreshing now” and the screen flickers and it stays exactly the same and goes back to saying 30 events per page.

    The events list itself, is nowhere near 30, it has at least 80 to 100 in the list when I scroll down the page.

    It seems obvious there must be some kind of issue with the code or jQuery or whatever is used because it’s not saving settings and it’s not performing actions on the buttons and it’s not doing anything when I click stuff.

    There are no errors or messages showing up in the web dev Console, nor any issues showing up in the PHP log.
    The plugin interface just doesn’t seem to work at all.

    I disabled and enabled the plugin and went through the setup onboarding questions. This cleared the logs, but once an entry came into the log again, I still couldn’t mark it read. Same thing happened.

    Not sure what else to do.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Lucian Padureanu

    (@lucianwpwhite)

    Hello Guyinpv!

    I’m really sorry to hear about the issues you’re experiencing with the plugin. While this is not expected behavior, I have a few questions and suggestions that should help us get to the root of the problem:

    1. Are you using the latest version of the plugin? We recently released version 2.1.0, which comes with several bug fixes and performance improvements. Please ensure that you have the most recent version installed. If you already have the latest version, did the issue arise after the update, or was this a fresh installation?
    2. Have you tried a fresh reinstall? Sometimes odd behavior can occur due to incomplete updates or data conflicts. I recommend completely uninstalling the plugin and clearing all data (you can do this from the plugin’s Settings page). Then, reinstall the plugin afresh and see if the issue persists.
    3. Screen recording for better clarity: If after trying the above steps you’re still facing the issue, could you provide a screen recording of the problem in action? This will give us more insight into what’s happening.

      Important: Please ensure that any sensitive information is hidden in the recording before sharing here on the forums.

    I hope these steps help, and I’m confident we’ll find the cause. Let me know how it goes!

    Thread Starter Guyinpv

    (@guyinpv)

    Hi,

    This is still a problem. I’ve done the updates over the last month and check on it sometimes. Yes I’ve uninstalled and reinstalled and re-configured, etc.

    Now on the latest version, I was able to use the “clear all” function and it did delete every log record, but I could not clear the records one by one, or use the “clear visible” either, they would come right back.

    Thread Starter Guyinpv

    (@guyinpv)

    That’s good news, I look forward to the updates!

    Plugin Author robertabela

    (@robert681)

    Hello @guyinpv

    Today we released update 2.2.0 of the plugin whcih includes a fix for the issue you reported. Please update your copy of the install to benefit from the fix.

    Should you have any other questions, please do not hesitate to ask.

    Have a great day and thank you for using our plugin.

    Thread Starter Guyinpv

    (@guyinpv)

    It does work better now! I’m able to clear messages and use the bulk clear buttons etc.

    I don’t know if the pagination count was fixed since I cleared the events and didn’t test that part.

    Thanks!

    Plugin Author robertabela

    (@robert681)

    I am glad to read that it is working better now. Should you have any other questions, please do not hesitate to ask.

    By the way, if you find this plugin useful and you like our support, please do not forget to rate it (URL: https://www.ads-software.com/support/plugin/website-file-changes-monitor/reviews/). These ratings are really helpful.

    Thank you and have a great weekend.

Viewing 6 replies - 1 through 6 (of 6 total)
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