I can’t modify or create entries anymore

  • Resolved prock78

    (@prock78)


    2 months, 1 week ago

    Hello,

    I can’t modify or create entries anymore in Connections. If I try to modify or create an entry, I get an error message:

    Forbidden
    You don’t have permission to access this resource.

    It seems I can delete entries though, it’s the only thing I can do.

    Of course I’m using the administrator’s account, so I should have all the required permissions.

    It used to work perfectly before, and I don’t think I’ve modified anything lately.

    Both WordPress and Connections are up to date (WordPress 6.6.2 & Connections 10.4.65)

    I haven’t noticed any other errors with my other plugins.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Steven

    (@shazahm1hotmailcom)

    It sounds like another plug may have altered the user role capabilities. Please try these steps:

    Navigate to the Connections Roles admin page, check the reset all role capabilities option, and save the change.

    If that did not fix the issue, try:

    Creating a new admin account, log into the new account and see if the issue is resolved.

    If that did not fix it, please try the solution in this FAQ:

    I hope this helps, please let me know.

    Thread Starter prock78

    (@prock78)

    Hello, and thanks for your answer!

    I tried all of that this morning but unfortunately none of these solutions helped.

    Concerning the 3rd solution with Code Snippets, I can’t even create a new snippet. I copy-paste the given code but when I want to save it, I run into this error message: “Failed to update the extract. Request failed with status code 403”. Maybe I’m doing something wrong…

    Do you have any other ideas?

    Thread Starter prock78

    (@prock78)

    Hey!

    I’m sorry for this double post but the problem seems resolved now. I have not done much more than this morning though… I just tried several times again to reset all role capabilities option, and it seems it finally worked for some reason. I managed to modify a few entries and I created a new one, everything seems to work as it should!

    Thank you very much!

    Plugin Author Steven

    (@shazahm1hotmailcom)

    Great to hear that it is working again!

Viewing 4 replies - 1 through 4 (of 4 total)
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