I can’t run scan.. plus there is a servver connectivity issue

  • hi,

    i can’t run scan and this is what i get

    Scan Stage Failed

    A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 5 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful. Click here for steps you can try.

    i did the solve in the link but it didn’t solved my issue

    plus in diagnostics there is this:

    • Connecting to Wordfence servers (https)OK
    • Connecting back to this sitewp_remote_post() test back to this server failed! Response was:
      403 ForbiddenCloudflare appears to be blocking your site from connecting to itself.
      Get help with Cloudflare compatibilityThis additional info may help you diagnose the issue. The response headers we received were:View Additional Detail
    • Connecting back to this site via IPv6 (not required; failure to connect may not be an issue on some sites)?(opens in new tab)wp_remote_post() test back to this server failed! Response was:
      403 ForbiddenCloudflare appears to be blocking your site from connecting to itself.
      Get help with Cloudflare compatibilityThis additional info may help you diagnose the issue. The response headers we received were:View Additional Detail

    i did what in the link also but still also didn’t solve my issue too

    any other solve?

    thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @majito,

    The problem from your diagnostics excerpt there certainly seems to be with the loopback, which can be an issue with Cloudflare if the message at the end is accurate for the platform you’re running on. When you followed the second link, did you change your Cloudflare settings to allow the IPs seen at?Wordfence > Tools > Diagnostics > IP(s) used by this server?

    Sometimes customers find they need to allow?our?IPs here too, repeat the same process as above for the list of IPs here:?https://www.wordfence.com/help/advanced/#servers-and-ip-range

    Also to ensure Wordfence is detecting IPs correctly, you will most likely need to select “Use the Cloudflare “CF-Connecting-IP” HTTP header to get a visitor IP. Only use if you’re using Cloudflare.” in Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs.

    If Cloudflare itself seems properly configured along with Wordfence, we’d be happy to take a closer look at a diagnostic report. Send it to wftest @ wordfence . com directly from the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Many thanks,
    Peter.

    Thread Starter majito

    (@majito)

    hi,

    i did all that, all ip and rules was added

    all settings were previously checked and all is good

    report sent before and will send new one now too..

    hope you can help me more

    thanks

    Thread Starter majito

    (@majito)

    any updates here? I still have the same issues with no solve @wfpeter

    thanka

    Thread Starter majito

    (@majito)

    i run scan now.. it stopped as before but this time it moved on to the file changes.. but didn’t finish.. and i saw again this message

    Scan FailedThe current scan looks like it has failed. Its last status update was 6 minutes ago. You may continue to wait in case it resumes or stop and restart the scan. Some sites may need adjustments to run scans reliably. Click here for steps you can try.

    the last before the message seen was this

    [NOV 11 15:35:33] Error writing value for wfsd_engine (MySQLi error: [2006] MySQL server has gone away)

    any clue how to solve and continue the scan?

Viewing 4 replies - 1 through 4 (of 4 total)
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