I can’t save “Questions and pages”

  • 1. I can not save any more Questions and pages.
    When I try, I get the warming : Error: Bad Request! Please try again.

    2. I can not upgrade the version. When I try I get the warming : An Error appeared while updating Quiz And Survey Master: Weak installation of the package. The file archives is not include files.

    In QSM Recent Logs there is the warming:

    Error 0024 – Usage tracker failed due to following reason: cURL error 6: Could not resolve host: data.quizandsurveymaster.com; Name or service not known.

    Thanks.

    • This topic was modified 4 years, 11 months ago by nobody3009.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    I am forwarding your issue to the development team. I will keep you posted as soon as I hear back from.

    Kind regards,
    Kriti

    Hi,

    We can think of two possibilities.

    1) There is a javascript error.

    In this case, you can look into your browser developer console and check whether there is a javascript error.

    If yes, you will have to do a plugin or theme conflict check to find out which plugin or theme is causing this issue.

    2) As you have created too much data ( questions and pages ) which exceeds what their web server is set to handle.

    In this case, you will have to increase a few PHP values in your php.ini files, until your web server is able to perform according to their requirement.

    They are as follows.

    post_max_size

    upload_max_filesize

    memory_limit

    With reference to the following

    https://www.php.net/manual/en/ini.core.php#ini.post-max-size

    post_max_size has to be larger than upload_max_filesize and memory_limit has to be larger than post_max_size

    You can also contact your web hosting company for assistance in increasing these values.

    Kind regards,
    Kriti

Viewing 2 replies - 1 through 2 (of 2 total)
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