I can’t search for plugins anymore

Search for new plugins only shows up on Plugins->Add New

See https://i.imgur.com/EgWs4Ga.png

Hi Stephen, thanks for the response. The option to Add new isn’t available even on the sidebar.

Video: https://imgur.com/a/hR7euno

I just realized that I don’t have the option to delete plugins either, only to activate or deactivate.

Are you using a multisite setup? That option is only available to the super-admin.

I don’t think so, it’s being hosted through Siteground under one site but in any case, the Add button used to be there and now it isn’t, probably the same situation for the delete button.

Are you sure you’re logged in as an administrator?

A troubleshooting procedure: This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you can install plugins, install “Health Check”: https://www.ads-software.com/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for JUST you, while you’re still logged in, without affecting normal visitors to your site. You can then use its admin bar menu to turn on/off plugins and themes one at a time. See https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/ or https://rankmath.com/kb/check-plugin-conflicts/ for more information.

See https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

How do you check administrator status? I think I deleted some irrelevant users last year, but I’ve been logged in as myself since the beginning so I don’t see how I would have lost access by that.

I forgot to mention that I’ve deactivated every plugin and switched themes. I can go to alternative plugin search page but I can’t “install” plugins so Health Check isn’t going to work at the moment.

I found where I can confirm that I AM an admin.

Please post the output of the “info” tab from Site Health. Use the “copy” button to grab it all.

### wp-core ###

version: 5.6
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/customer/www/raleighrep.com/public_html
wordpress_size: 1.65 GB (1772567292 bytes)
uploads_path: /home/customer/www/raleighrep.com/public_html/wp-content/uploads
uploads_size: 169.13 MB (177345261 bytes)
themes_path: /home/customer/www/raleighrep.com/public_html/wp-content/themes
themes_size: 16.38 MB (17180033 bytes)
plugins_path: /home/customer/www/raleighrep.com/public_html/wp-content/plugins
plugins_size: 146.65 MB (153774336 bytes)
database_size: 25.50 MB (26733976 bytes)
total_size: 2.00 GB (2147600898 bytes)

### wp-dropins (3) ###

advanced-cache.php: true
db.php: true
object-cache.php: true

### wp-active-theme ###

name: OceanWP (oceanwp)
version: 1.8.2 (latest version: 2.0.2)
author: Nick
author_website: https://oceanwp.org/about-me/
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, menus, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, editor-style, customize-selective-refresh-widgets, align-wide, wp-block-styles, responsive-embeds, editor-styles, widgets
theme_path: /home/customer/www/raleighrep.com/public_html/wp-content/themes/oceanwp

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.0, author: the WordPress team (latest version: 1.1)

### wp-plugins-active (15) ###

Autoptimize: version: 2.8.0, author: Frank Goossens (futtta) (latest version: 2.8.1)
Before After Image Comparison Slider for Elementor: version: 1.4.7, author: Plugin Devs (latest version: 1.4.8)
Duplicate Page: version: 4.3, author: mndpsingh287
Elementor: version: 3.0.14, author: Elementor.com (latest version: 3.1.0)
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: version: 13.4.1.2, author: Embed Plus for YouTube Team
Imagify: version: 1.9.13, author: WP Media
NextGEN Gallery: version: 3.4.7, author: Imagely (latest version: 3.5.0)
Ocean Extra: version: 1.6.7, author: OceanWP (latest version: 1.7.0)
Popup Maker: version: 1.13.1, author: Popup Maker (latest version: 1.15.0)
Smash Balloon Instagram Feed: version: 2.6.1, author: Smash Balloon (latest version: 2.7)
Strong Testimonials: version: 2.50.3, author: MachoThemes (latest version: 2.50.4)
W3 Total Cache: version: 0.15.2, author: BoldGrid (latest version: 2.1.0)
WebP Express: version: 0.19.0, author: Bj?rn Rosell
WPForms: version: 1.5.5.2, author: WPForms
Yoast SEO: version: 15.4, author: Team Yoast (latest version: 15.7)

### wp-plugins-inactive (4) ###

Contact Form 7: version: 5.3.1, author: Takayuki Miyoshi (latest version: 5.3.2)
Elemento Forms - All Forms Integration with DB for Elementor: version: 2.9.7, author: TheInnovs (latest version: 2.9.9)
Ninja Forms: version: 3.4.33, author: Saturday Drive (latest version: 3.4.34)
WP Mail SMTP: version: 2.5.1, author: WPForms

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.2.5
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.3.26 64bit
php_sapi: cgi-fcgi
max_input_variables: 3000
time_limit: 600
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.66.0 OpenSSL/1.1.1g-fips
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.32-35-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/raleighrep.com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/raleighrep.com/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### 0 ###

version: 1.5.5.2
license: basic
lite: Jun 20, 2019 @ 9:09pm
pro: Jan 26, 2021 @ 2:02pm
db_tables: wp_wpforms_entries, wp_wpforms_entry_fields, wp_wpforms_entry_meta
total_forms: 2
total_entries: undefined

I connected with my site host and they recognized that putting a “#” in front of “define(‘DISALLOW_FILE_MODS’, true);” in my site files would fix it. It’s now fixed!