I can’t see the continue button to import products

  • Resolved marufhossain373

    (@marufhossain373)


    1 year, 3 months ago

    The product page CSV import option doesn’t work, the continue button is not available.

    ab
    ` WordPress Environment

WordPress address (URL): https://atomy-bd.com<br>Site address (URL): https://atomy-bd.com<br>WC Version: 7.9.0<br>REST API Version: ? 7.9.0<br>WC Blocks Version: ? 10.4.6<br>Action Scheduler Version: ? 3.6.1<br>Log Directory Writable: ?<br>WP Version: 6.2.2<br>WP Multisite: –<br>WP Memory Limit: 300 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p

SUHOSIN Installed: –<br>MySQL Version: 5.7.43<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ? Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 7.9.0<br>WC Database Prefix: wpgf_<br>Total Database Size: 4.88MB<br>Database Data Size: 3.44MB<br>Database Index Size: 1.44MB<br>wpgf_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpgf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpgf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpgf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpgf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_options: Data: 2.47MB + Index: 0.03MB + Engine InnoDB<br>wpgf_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpgf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpgf_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpgf_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpgf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpgf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpgf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgf_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpgf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 1<br>page: 7<br>post: 2<br>product: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (1)

WooCommerce: by Automattic – 7.9.0 Inactive Plugins (0) Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #6 - /shop/<br>Cart: #7 - /cart/<br>Checkout: #8 - /checkout/<br>My account: #9 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: Twenty Twenty-Three<br>Version: 1.1<br>Author URL: https://www.ads-software.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-06 08:54:43 +00:00<br>Options: ?<br>Notes: 66<br>Onboarding: skipped Action Scheduler

Complete: 15<br>Oldest: 2023-08-05 08:56:17 +0000<br>Newest: 2023-08-05 09:22:08 +0000

Failed: 1<br>Oldest: 2023-08-05 08:57:55 +0000<br>Newest: 2023-08-05 08:57:55 +0000

Pending: 1<br>Oldest: 2023-08-06 08:56:17 +0000<br>Newest: 2023-08-06 08:56:17 +0000 Status report information

Generated at: 2023-08-05 12:40:20 +00:00<br>`

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi?@marufhossain373

    Thank you for reaching out. I understand that you are not able to proceed with the product page CSV import option since the continue button is not available. I am not able to replicate this on my end.

    Can you please try using a different browser, and see if the Continue button is available? If it’s working on a different browser, I suggest clearing the affected browser’s cache.

    Additionally, from the system status report you provided, everything seems to be in order. However, there are two potential issues that could be causing the problem:

    1. Your PHP Post Max Size is set to 8 MB. If the CSV file you are trying to import is larger than this, it could be causing problems. Can you please check what size does it have? If it’s larger than that, you may need to increase the PHP Post Max Size.
    2. The system status report indicates that your server does not have the SoapClient class enabled and does not support the mbstring functions. Both of these are not directly related to CSV import, but they are important for the overall functioning of WooCommerce. Please contact your hosting provider to enable these PHP extensions.

    I hope it helps!

    Thread Starter marufhossain373

    (@marufhossain373)

    I increased the post max size and also tried a different browser but still faced the same problem. Later enabled SoapClient & mbstring as per your suggestions and the problem has been solved. Thanks for your suggestions.

    Hi @marufhossain373

    I am glad to know that these solutions worked for you, and we are able to help. I’ll be marking this thread as solved now.

    If you encounter any other issues or if you have any other questions, please don’t hesitate to start a new topic. We’re always here to help.

    If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)
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