I can’t send broadcast

Hello there,

Thanks for contacting us.

We have checked this issue at our end and the results were positive. Screenshot is attached for a reference.

We suspect the issue might be due to some JavaScript errors on the Gallery items page. Can you please check is there any JavaScript error being logged in the browser console when you go to the Gallery items page? You can refer to this documentation on how to check for JavaScript errors.

Hope this helps you. Let us know what comes out in your testing or if you have any further queries.

Thank you.

• This reply was modified 2 years, 11 months ago by kishanranawat.

Hello there,

Along with JavaScript errors, if you can also let us know the version of WordPress on the site that will help in understanding the issue further.

Thanks for your support and coordination in resolving the issue.

I am facing the same issue. I disabled every other plugin. There was nothing logged in the console.

I tried version 5.3.1 and it looks good – https://jmp.sh/tzDZCgH
Starting with version 5.3.2, this is what it looks like – https://jmp.sh/W00Bzll

Browser: Brave 1.36.112
Same results on Firefox as well.
WordPress 5.9.2

Hello @arunbasillal,

We have checked this issue with the latest version of the Email Subscribers plugin(5.3.8) and WordPress(5.9.2) but couldn’t replicate it at our end. We have attached a screenshot here for a reference.

Can let us know which version of WordPress you are using? Also can you please let us know the exact steps you are following to replicate the issue? That might help us to replicate the issue at our end.

Thank you for your support and coordination in resolving the issue.

Hello @benji337,

We have released a new version(5.3.9) of the plugin with the fix for this issue. Can you please update the plugin to the latest version and let us know how it goes?

Hello @arunbasillal,

Do you have any more information related to the issue? Can you please let us know the steps you are following to replicate the issue?

Thank you.

Hello @kishanranawat

Thanks for the replies. I am using the latest version of WordPress. I tested this using Local (by Flywheel). I just tested using latest version of your plugin and the issue persists.

Is there anything that changed between 5.3.1 and 5.3.2 that might cause such an issue?

Hello @arunbasillal,

Thanks for your response and giving additional information related to the issue.

We are now able to replicate this issue at our end.

When creating a new broadcast/post notification through the Email Subscribers –> Campaigns page, it works as expected but when creating through the following steps, the issue occurs.

1. Navigate to Email Subscribers –> Dashboard.
2. Click on Create button located at the top right corner.
3. Click on New Broadcast or New Post Notification.
On the new broadcast(or post notification) page, this issue occurs.

Please confirm if you are also following the above steps. Do let us know if the issue is occurring in some other case.

Thank you for your support and coordination in resolving the issue.

Hello @kishanranawat

You are absolutely right. It works when going through Campaigns page. But while attempting to create it using the “Create” button in the Dashboard, the issue can be replicated.

Nice catch! Happy to know this.

Hello @arunbasillal,

Thanks for your confirmation.

We are working on this issue and will add the fix in the upcoming release scheduled for this week.

We will let you know when this goes out.

Thank you for your patience and coordination in resolving the issue.

Have a great day ahead!!!

Hello @arunbasillal and @benji337,

We have released a new version(5.3.10) of the plugin with the fix for the above-mentioned issues. Can you please update the plugin to the latest version and let us know how it goes?

Let us know if you have any further queries.

Thank you.

Hello @kishanranawat

I tried out 5.3.10 and can confirm that the issue is resolved at my end. Thank you for following up and resolving this issue. Awesome support!

Hello @arunbasillal,

Thanks for your confirmation. Glad to hear that the issue is now resolved.

@benji337, In a hope that the issue might have been resolved for you as well, I am closing this thread for now. Feel free to reopen it in case if the issue still persists.

You can also open a new thread from here in case if you face any other difficulty or have any other query.

Thank you.