I can’t send receipts

  • valesilve

    (@valesilve)


    5 months ago

    Hi,

    first of all, thank you for your great work. My problem is that I can send invoices, but I can’t send receipts.
    Specifically, I noticed that I can automatically generate and send PDF invoices when I select “Order Complete,” but I can’t automatically generate or send PDF receipts. Even though I can manually create a PDF receipt, I am still unable to send it.
    I have enabled the checkbox and chosen to send both invoices and receipts when the order is marked as complete.

    Is this the normal behavior, and do I need to buy the pro version to use the receipt feature, or is there an actual problem?

    Regards,

    v.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor dwpriv

    (@dwpriv)

    How are you creating these receipts? Are they a custom document you created or another document from a third party plugin? Or is it the receipt document from our Professional extension? If this last case is true, you can send us an email at [email protected], as we cannot support paid plugins on the forums

    Thread Starter valesilve

    (@valesilve)

    Invoices are automatically generated when the order is complete, using only the free version of your plugin. I assumed that I could do the same thing with receipts, couldn’t I? ?Do I need to buy the professional extension to use the receipt feature?

    Plugin Contributor dwpriv

    (@dwpriv)

    You can do so with receipts, yes, but the receipt document is only available in the Professional extension. If you’d want to learn more about it, please email us at [email protected]

Viewing 3 replies - 1 through 3 (of 3 total)
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