• Resolved élisson Costa

    (@nossileee)


    Hello!

    I’m not able to translate this phrase at checkout, when there are no payment methods available.

    I found these 2 similar sentences: “Sorry, it seems that there are no available payment methods for your location. Please contact us if you require assistance or wish to make alternate arrangements.”

    “Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements.”

    View post on imgur.com

    But the phrase on this site is this: “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.”

    View post on imgur.com

    Can you help me translate?

    View post on imgur.com

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jorge A. Torres

    (@jorgeatorres)

    Hi @nossileee!

    Thanks for reaching out. As you yourself have confirmed, this string doesn’t see to be coming from WooCommerce core. Do you have, by any chance, some other plugins active (like payment gateways) that might be modifying the string here?

    For example, WooCommerce Square seems to be one that includes the string you mention. If that’s the case, you can still use tools like LocoTranslate to translate the string, but it won’t be available in the PO/POT files that come with WooCommerce.

    You can quickly confirm whether that’s the case by temporarily disabling other extensions and checking the result. If that doesn’t work, and in order to assist you better, please share your System Status Report, which you can get by going to WooCommerce > Status clicking Get system report and then Copy for GitHub and pasting the results here.

    Looking forward to hearing back from you.

    Thread Starter élisson Costa

    (@nossileee)

    Hi, I thought it was in Checkout, I use FunnelKit, but I deactivated it and nothing changed.

    I even spoke to their support, and they said it was in Wocoomerce.

    I looked in other plugins, but I couldn’t find it… that’s really strange.

    And I always translated it through Loco, but I couldn’t find this String, I don’t know how to find its origin.

    I’m going to do this test, deactivate other plugins, to see if it changes.

    If I identify the plugin, I can translate it… I just need to know who it is hehe

    Plugin Author Jorge A. Torres

    (@jorgeatorres)

    Hi @nossileee!

    Thanks for getting back to us. The string is definitely not in WooCommerce core at the moment, but was at some point (around version 7.8.0). Judging by the screenshots you shared, you’re using a more recent version, so it doesn’t look like it’s being added by WooCommerce itself.

    There are some plugins that might override the string with the “old” version (the one mentioning state instead of location), such as WooCommerce Square. FunnelKit does seem to include the old version in several templates:

    They are included under the “woocommerce” translation domain, but not shipped by WooComerce itself.

    Hope that helps you find the possible culprit.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @nossileee,

    If I identify the plugin, I can translate it… I just need to know who it is hehe

    Just my two cents: you can use a plugin like?String Locator?to help you determine the source of any piece of string (or code!) on your site. That should help, too!

    Please, keep us posted.

    Cheers!
    -OP

    Thread Starter élisson Costa

    (@nossileee)

    Hi @omarfpg,

    This is a million dollar tip, not a 2 cent tip, heheeh

    I just installed it, and look, it alerted me to something in my Woodmart theme and also in FunnelKit, as you had warned me here, see:

    View post on imgur.com

    I will let the Woodmart and FunnelKit people know.

    Thank you very much =)

    Hey, @nossileee!

    I’m glad we were able to help! If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 6 replies - 1 through 6 (of 6 total)
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