I can’t verify my purshase tickets

  • Resolved pharouky

    (@pharouky)


    6 years, 4 months ago

    Hey,

    First i want to thanks the author of the plugin it’s such a great work thank you …

    I installed my wordpress on the folder “public_html” the root of my shared hosting …

    So my problem is when i try to verify my tickets with the adress generated with the qr code, but is not working and redirected to my website …

    But if i added the “wp” to the address of my qr code tickets, it’s working finally …
    and the page show up as the tickets is verified …

    Please is there a solution to added the “wp” automatically without do it manually or a update that solve the issue …

    best regards

    • This topic was modified 6 years, 4 months ago by pharouky.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Joe Dolson

    (@joedolson)

    Is WordPress installed at the root of your hosting, or in a /wp/ subdirectory? You indicate that it’s installed in the root directory, but the problem you’re describing would only occur if it’s installed in a /wp/ subdirectory. Can you clarify?

    What version of My Tickets do you have installed?

    Thread Starter pharouky

    (@pharouky)

    hey

    thanks a lot for the reply …

    so, the version installed is the Version 1.7.10 …

    when i access to my folder of my instalation with FTP, it’s seems to be in the folder named “public_html” and I didn’t see the folder “wp” …

    see by your self on this picture …

    so, I don’t understand how my instalation of wordpress could be on “wp” folder …

    I have a sharring hosting …

    best regards …

    Plugin Author Joe Dolson

    (@joedolson)

    Can you provide me with a working and non-working URL for a ticket?

    Thread Starter pharouky

    (@pharouky)

    hey

    Of course, here is a link that doesn’t work https://mazadus-dz.com/?ticket_id=ada5385a21c4bc0000&action=mt-verify

    and another one that works fine https://mazadus-dz.com/wp/?ticket_id=ada5385a21c4bc0000&action=mt-verify

    Plugin Author Joe Dolson

    (@joedolson)

    I did a little exploration, since this was pretty weird. It turns out that it’s *not* adding /wp/ that makes the difference – in fact, you can add anything and it’ll work:

    https://mazadus-dz.com/sneeze/?ticket_id=ada5385a21c4bc0000&action=mt-verify

    What this tells me is that the problem is with your home page – the front page of your site is overriding the custom path. This is probably a conflict with another plugin or with your theme. If you disable your plugins and it still happens, then it’s most likely the theme; you can switch themes temporarily to check that.

    Thread Starter pharouky

    (@pharouky)

    hey

    Excuse me for my english, I am not fluent …

    But I have the same website on local with the same plugins and theme and it’s works fine, I think the problem is with my hosting or my wordpress installation …

    Anyway, thanks for help

    • This reply was modified 6 years, 3 months ago by pharouky.
Viewing 6 replies - 1 through 6 (of 6 total)
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