I did not receive an email notification from paid support

Hi @benoitappaloosa,

Sorry for the inconvenience! It looks like we haven’t received any information from you yet.

To help you as quickly as possible, please contact us through our contact form. Unfortunately, we can’t provide support for the premium version on this forum, as mentioned in the guidelines here: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

Looking forward to your email so we can sort this out for you!

Warm regards,

Cristina.

Hi @cristinnaiulia,

It seems that there have been problems receiving support requests for some time now, right?

https://www.ads-software.com/support/topic/status-of-support-request-to-download-monitor/

I know you can’t provide support for the premium version on this forumAs I said above, I used your contact form foo help. So I have to make my request again.

@benoitappaloosa – those have been fixed as per: https://www.ads-software.com/support/topic/status-of-support-request-to-download-monitor/#post-18200255

Hello @benoitappaloosa,

We sincerely apologize once again, but unfortunately, we did not receive your previous message. The issue on our end has now been resolved, and the emails should be working properly. Would you mind trying again using this form?

Thank you for your patience and understanding.

Warm regards,

Cristina.

Hello?@benoitappaloosa,

We just received your mail. Someone from our support team will be in contact with you as soon as possible.

Apologies for any inconveniences this may have caused

Warm regards,

Cristina.

Right @cristinnaiulia I received an support email: [#23867] Gravity lock Issues.
Thank a lot for that.

Best regards.
Beno?t