Hello,
Thanks for your message. We understand the situation, and VikBooking will dispatch the email sending functions to the WordPress native functions, and so your global mail settings will determine the result of every email sending action.
You said the administrator is not receiving the email notifications, while the guests are receiving them correctly. This is what we recommend checking in order to fix the issue:
- Most mail servers will refuse to send out email messages from a sender email address outside of your domain address for security reasons. In the page “Global – Configuration” of VikBooking, you will find a setting called “Sender Email”, which should be something like @yourdomain.com.
- Another common reason for mail sending rejections in most mail servers is having an equal sender and recipient address. Basically, self-sending email messages may not be allowed, and from the page “Global – Configuration” you can choose the “Administrator Email Address” from the apposite setting. Try using a different email address for the administrator, even outside of your domain name, to see if it makes any difference.
- Third-party plugins may affect the WordPress global email sending functions used by VikBooking. We recommend making sure no plugins are intercepting the regular email sending functions.
You should probably be able to solve the issue by working on the global configuration settings, because in your case the system is already sending email messages to the guests, and so this is probably caused by some restrictions on your mail services.
We suggest getting in touch with your hosting company should you keep having problems with the email sending functions from and to specific email addresses.
We hope this helps!
The VikWP Team
