I feel scammed..

  • Resolved romonoutic

    (@romonoutic)


    2 months ago

    Hi,

    I feel genuinely frustrated and disappointed. I installed your plugin trusting it would work well, but after creating a feed for Google Shop, I encountered the following error on Google Merchant:

    “The column delimiter could not be automatically detected from your feed. To select a column delimiter, click edit next to your feed name in your account and select the correct option.”

    What’s frustrating is that your tutorial here:
    https://www.webtoffee.com/webtoffee-product-feed-sync-setup-guide/

    clearly shows that the delimiter option can easily be selected before generating the Google Shop feed (as shown in your tutorial image).

    https://ibb.co/Gvd2nJM

    However, when I try to create the Google Shop feed from my dashboard, the delimiter option is completely missing! (See the screenshot below for reference).

    https://ibb.co/9n2TRQX

    After spending hours mapping hundreds of categories, believing this was the “perfect plugin” as advertised, I now find it’s not working as claimed. If this issue stems from needing to upgrade just to access the delimiter option, that would feel incredibly dishonest.

    I trusted your plugin to enable me to create feeds for Google Shopping as promised, but it appears that isn’t possible. If this is the case, I’d feel compelled to leave a 1-star review, not out of malice but because of the time and effort I’ve invested based on your misleading claims.

    Please provide a clear explanation and a solution to this issue.

    Thank you for your help.

    Best regards,

Viewing 1 replies (of 1 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @romonoutic,

    Thank you for reaching out and sharing your concerns. We completely understand your frustration, and we are here to help.

    It seems there was a misunderstanding regarding the delimiter option. This option is only available when the feed is generated in CSV format. Since your feed was created in XML format, that is why you did not see the delimiter option.

    Based on the error message you received, it may be related to the feed file you created. If you can share the feed file with us, we would be happy to take a closer look and assist you further. If you have concerns about sharing the file publicly, please feel free to send it to us privately here.

    If you have any other questions or need further assistance with the next steps, do not hesitate to reach out. We are here to make sure this gets resolved.

Viewing 1 replies (of 1 total)
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