I figured out how to use you plugin, but….

Hello guys

Since I bought your plugin (the big prize, with the bundle, even if I don’t use some of the extensions), I had hard times trying to understand how everything works in this machinery. After some weeks, I can tell this plugin does a good job, basically.

The problem is about the documentation, which is far from complete and clear. I used a lot the help pages you provide on your website, and I often got lost or at least puzzled.

I had some contacts with a nice member of your team: we made progress but I remained dubious about some functionalities. At the end, your developer told me, as a conclusion: “I’m glad you figured out how to use our plug-in” (this gave me the title of my post).

For the record, just a few remarks about my situation. I rule a website which delivers free academic pdf documents. I experienced bad behaviours from people trying to download the same file hundred times in a day. Since I wanted to implement counters for each download, and since I wanted these counters not to be polluted by such juvenile behaviours, I came to your plugin.

At the end, I’m globally satisfied. The most important thing to do is to implement the diary record of downloads and check the “count once each unique IP address”.

But I’m still puzzled with the Global Rules, especially the “Download limit”, “Global Limit”, “Daily Download Limit”, etc. At the beginning, I beleived the subject of the phrase was the user (so an IP could not download more than 10 times the same file in a signe day, for example), but I realized that the subject was the file (so a single file can’t be downloaded more than 10 times in a single day… by the entire community of users).

So, I wanted my counters not to be polluted by bad users, and I succeeded. I wanted the same bad users to be banned in case they download the same file many times, and I (or the plugin) failed. I use Wordfence for this kind of protection, but I expected this functionality to be a part of your plugin.

Tell me if I’m wrong. The “no access” page deals with files reaching their dowload limit, but not with users reaching their download capacity (in fact, there is no such an IP-oriented download capacity in your plugin, ok?). And if a download limit is reached, it affects all the users, not the guilty one, right?

Last question. Is you plugin ready for wordpress 4.7?

So I give you four stars, which means “good job, but need some improvements”. And please, provide a real reference guide (something linear, that I could read from the first to the last line, without constantly jumping from a link to another link).

Best regards

Jean-Michel

PS: pardon my english mistakes, I’m french (“vive la France”)