[i] for Gallery Image Information Malfunctions

  • Resolved Dennis Bareis

    (@dbareis)


    1 year, 9 months ago

    I don’t know what the view is called by clicking a photo opens it up with left and right arrows etc.

    In that view, pressing the [i] (on bottom right) does provide more information (metadata etc) and in the past that did what it should. Recently it closes the popup and you need to reopen it to see the image information.

    I have tried this on the latest Chrome and Edge browsers on Windows 11 and the site is on WP 6.1.1

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @dbareis –

    I believe this is either a conflict with your theme or a plugin on your site. I tried this using a default theme on a test site and it works as shown in this screenshot:

    Screenshot on 2023 01 11 at 15 40 14

    In order to test this, the next step is to look for a theme or plugin conflict. The Health Check plugin’s “Troubleshooting Mode” is a good way to do this. It allows you to make changes to your site without them reflecting on the frontend. You can download that plugin here:

    https://www.ads-software.com/plugins/health-check/

    Once you’ve installed and activated the plugin, you can go to Tools → Site Health:

    • Select the Troubleshooting tab and then click Enable Troubleshooting to automatically disable all plugins and add a new Troubleshooting Menu item in the toolbar at the top of the wp-admin dashboard.
    • From here, you can enable and disable plugins and change the theme for your site, but without affecting normal visitors to your site.

    I recommend starting by testing with a different theme. Please try with a default theme such as “Twenty Twenty” and see if you experience the same issue. If you do not, the issue is with your theme. You will need to reach out to your theme developers for a fix.

    If it isn’t a theme issue, you will need to test for a plugin conflict. Within Health Check, please disable all plugins other than Jetpack and test again. If it works as expected, you know that the issue is with one of your plugins. Please enable your plugins one at a time, testing after each one, until you encounter the issue again. Once you do, you will know which plugin is causing the issue. At that point, you can either leave it disabled or reach out to the developers for a fix.

    Let us know what you find out

    Plugin Support Jay

    (@bluejay77)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Thread Starter Dennis Bareis

    (@dbareis)

    Thank you for your tool suggestion, it is excellent, I had other things more important to solve but I finally got around to this and crossed my fingers and tried the tool. I worked out the plugin causing the issue was “Advance Broken Link Checker – Link Manager“, which I can’t find any more in the plugin library….

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Thanks for letting us know.

    If you have questions about Jetpack in the future, feel free to open a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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