I get all the ‘new order’ emails, but the store does not.
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Hello,
In Woocommerce the ‘new order’ emails is set to be sent to 2 mail addresses.
Set up here: https://www.##l/wp-admin/admin.php?page=wc-settings&tab=email§ion=wc_email_new_order\
With: info@###.nl,support@###.nl
The first is to the store, the second is to me.
The store gets all the ‘new order’ emails, but I do not. Sometimes I do, sometimes I don’t.
I have installed WP Mail SMTP: https://nl.www.ads-software.com/plugins/wp-mail-smtp/.
I did this on 15-10-2024 and as a mailer I have set up BREVO: https://help.brevo.com/hc/en-us. This is one of their recommended mailers.Now I, get all the ‘new order’ emails, but the store does not. Sometimes they do, sometimes they don’t.
Everything is set up correctly.
I do not see any errors in the error logs of my shop.
The WP Mail Catcher logs show that the mails have been sent.
In Brevo:
My sender mail (from the store) is verified
DMARC is configured correctly
Domain status is Authenticated
The?Brevo code?values in Brevo and my domain provider account match.
The?DKIM record?values in Brevo and my domain provider account match.
The?DMARC record?values in Brevo and my domain provider account match.
How can I solve this?WordPress Environment<br><br>WordPress address (URL): https://www.###.nl<br>Site address (URL): https://www.###.nl<br>WC Version: 9.3.3<br>Legacy REST API Package Version: De Legacy REST API plugin is niet ge?nstalleerd op deze site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: nl_NL<br>External object cache: ? Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.3.12<br>PHP Post Max Size: 64 MB<br>PHP Time Limit: 7200<br>PHP Max Input Vars: 10000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.19-MariaDB-log<br>Max Upload Size: 64 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Active Plugins (35)<br><br>Product Feed Manager for WooCommerce PRO: door RexTheme – 6.5.4<br>Product Feed Manager for WooCommerce: door RexTheme – 7.4.21<br>Booster Plus for WooCommerce: door Pluggabl LLC – 7.2.3<br>Code Snippets: door Code Snippets Pro – 3.6.5.1<br>Complianz Privacy Suite (GDPR/CCPA) premium: door Really Simple Plugins – 7.2.1<br>Conditional Shipping for WooCommerce: door Lauri Karisola / WP Trio – 3.3.0<br>Contact Form 7: door Takayuki Miyoshi – 5.9.8<br>GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: door Thomas Geiger – 1.20.2<br>Elementor: door Elementor.com – 3.24.7<br>Facebook for WooCommerce: door Facebook – 3.2.10<br>Google Language Translator: door Translate AI Multilingual Solutions – 6.0.20<br>Kadence WooCommerce Email Designer: door Kadence WP – 1.5.13<br>Limit Login Attempts Reloaded: door Limit Login Attempts Reloaded – 2.26.13<br>LiteSpeed Cache: door LiteSpeed Technologies – 6.5.2<br>Loco Translate: door Tim Whitlock – 2.6.11<br>Mailchimp for WooCommerce: door Mailchimp – 4.4.1<br>MC4WP: Mailchimp for WordPress: door ibericode – 4.9.18<br>Replace Image: door WP Zone – 1.1.11<br>Trusted Shops Easy Integration for WooCommerce: door vendidero – 2.0.3<br>Woo Custom Stock Status: door Softound Solutions – 1.5.8<br>Min Max Quantity & Step Control for WooCommerce: door CodeAstrology Team – 6.4<br>Variation Swatches for WooCommerce - Pro: door Emran Ahmed – 2.1.4<br>Variation Swatches for WooCommerce: door Emran Ahmed – 2.1.2<br>WooCommerce-aanbetalingen: door Webtomizer – 4.3.3<br>WooMultistore: door Lykke Media AS – 5.3.7<br>Pay. Payment Methods for WooCommerce: door Pay. – 3.19.4<br>WooCommerce: door Automattic – 9.3.3<br>Woodmart Core: door – 1.0.44<br>Yoast SEO: door Team Yoast – 23.6<br>Mail logging - WP Mail Catcher: door James Ward – 2.1.10<br>WP Mail SMTP: door WP Mail SMTP – 4.1.1<br>WPC Composite Products for WooCommerce (Premium): door WPClever – 7.3.7<br>WPForms Lite: door WPForms – 1.9.1.4<br>Related Products for WooCommerce: door WebToffee – 1.5.8<br>YITH WooCommerce Product Add-ons & Extra Options: door YITH – 4.14.2 Inactive Plugins (5)<br><br>Discount Rules and Dynamic Pricing for WooCommerce: door Discount Team – 8.12.0<br>Force Regenerate Thumbnails: door Exactly WWW – 2.2.0<br>OMGF: door Daan from Daan.dev – 5.9.1<br>Woo Custom Stock Status Pro: door Softound Solutions – 1.0.9<br>WPC Composite Products for WooCommerce: door WPClever – 7.3.7 Dropin Plugins ()<br><br>object-cache.php: LiteSpeed Cache - Object Cache (Drop-in) Must Use Plugins (1)<br><br>WordPress automation by Installatron: door – Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: composite (composite)<br>creative (creative)<br>external (external)<br>external (external-de)<br>external (external-fr)<br>grouped (grouped)<br>grouped (grouped-de)<br>grouped (grouped-fr)<br>simple (simple-fr)<br>simple (simple-de)<br>simple (simple)<br>variable (variable)<br>variable (variable-de)<br>variable (variable-fr)<br>woosg (woosg)<br><br>Taxonomies: Product Visibility: creative (creative)<br>exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>fashion (fashion-2)<br>featured (featured)<br>image (image)<br>outofstock (outofstock)<br>photography (photography)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br>travel (travel)<br>videos (videos)<br>wordpress (wordpress)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 dagen<br>Level threshold: –<br>Log directory size: 1 MB WC Pages<br><br>Winkelbasis: #19 - /shop/<br>Winkelwagen: #3134 - /winkelwagen/ - Bevat de [woocommerce_cart] shortcode<br>Afrekenen: #109875 - /betalen/ - Bevat de [woocommerce_checkout] shortcode<br>Mijn account: #3854 - /mijn-account/<br>Algemene voorwaarden: #2183 - /algemene-voorwaarden/ Theme<br><br>Name: Woodmart Child<br>Version: 1.0.0<br>Author URL: https://xtemos.com<br>Child Theme: ?<br>Parent Theme Name: Woodmart<br>Parent Theme Version: 7.6.0<br>Parent Theme Author URL: https://themeforest.net/user/xtemos<br>WooCommerce Support: ? Templates<br><br>Overrides: woodmart/woocommerce/archive-product.php<br>woodmart/woocommerce/cart/cart-item-data.php<br>woodmart/woocommerce/cart/cart.php<br>woodmart/woocommerce/cart/cross-sells.php<br>woodmart/woocommerce/cart/mini-cart.php<br>woodmart/woocommerce/checkout/form-checkout.php<br>woodmart/woocommerce/checkout/thankyou.php<br>woodmart/woocommerce/content-product-cat.php<br>woodmart/woocommerce/content-product.php<br>woodmart/woocommerce/content-single-product.php<br>woodmart/woocommerce/content-widget-product.php<br>woodmart/woocommerce/global/breadcrumb.php<br>woodmart/woocommerce/global/form-login.php<br>woodmart/woocommerce/global/quantity-input.php<br>woodmart/woocommerce/loop/add-to-cart.php<br>woodmart/woocommerce/loop/loop-end.php<br>woodmart/woocommerce/loop/loop-start.php<br>woodmart/woocommerce/loop/no-products-found.php<br>woodmart/woocommerce/loop/orderby.php<br>woodmart/woocommerce/loop/pagination.php<br>woodmart/woocommerce/loop/sale-flash.php<br>woodmart/woocommerce/myaccount/form-login.php<br>woodmart/woocommerce/product-searchform.php<br>woodmart/woocommerce/single-product/add-to-cart/grouped.php<br>woodmart/woocommerce/single-product/add-to-cart/variable.php<br>woodmart/woocommerce/single-product/meta.php<br>woodmart/woocommerce/single-product/product-attributes.php<br>woodmart/woocommerce/single-product/product-image.php<br>woodmart/woocommerce/single-product/product-thumbnails.php<br>woodmart/woocommerce/single-product/rating.php<br>woodmart/woocommerce/single-product/related.php<br>woodmart/woocommerce/single-product/sale-flash.php<br>woodmart/woocommerce/single-product/tabs/description.php<br>woodmart/woocommerce/single-product/tabs/tabs.php<br>woodmart/woocommerce/single-product/title.php<br>woodmart/woocommerce/single-product/up-sells.php<br>woodmart/woocommerce/single-product-reviews.php<br>woodmart/woocommerce/single-product.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-10-21 13:11:23 +02:00<br>Options: ?<br>Notes: 5<br>Onboarding: completed Action Scheduler<br><br>Geannuleerd: 1<br>Oldest: 2024-09-30 10:55:45 +0200<br>Newest: 2024-09-30 10:55:45 +0200<br><br>Afgerond: 7.735<br>Oldest: 2024-09-20 13:20:06 +0200<br>Newest: 2024-10-21 13:17:20 +0200<br><br>Mislukt: 177<br>Oldest: 2023-04-13 22:40:06 +0200<br>Newest: 2024-10-17 08:36:26 +0200<br><br>In afwachting: 15<br>Oldest: 2024-10-21 13:21:40 +0200<br>Newest: 2024-10-27 08:25:41 +0100 Status report information<br><br>Generated at: 2024-10-21 13:17:49 +02:00<br>
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