I get an error when trying to connect to the Afterpay Production account

  • Hi

    I get an error when trying to connect to the Afterpay Production account in the plugin settings in Woocommerce. I type in the Merchant ID (not copy so I don’t have the extra space. I manually type in the Secret ID for Product also.

    The client gave me the secret ID from an email he received. Didn’t work Copy or error below.

    I went googling, and it says the Secret ID is the password for your account? Didn’t think that was the case, but tried it anyway and didn’t work either.

    Both times keep getting this error when trying to connect Production mode.

    Afterpay API Error #401: Your Afterpay API credentials are incorrect. (Error ID: 0f8754665d9a9a9d)

    Client site is ready to go live, but cannot get this connected successfully.

    I thought the Secret ID could be found in the Afterpay account from a previous client, but I am not sure. I have connected an Afterpay account via Woocommerce for over a year , so need to double check HOW to get this client connected urgently for the site to go live.

    Can you please help?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter kristinubute

    (@kristinubute)

    Not sure where the best place and quickest way to get support urgently for client site where I cannot connect the Afterpay to Woocommerce?

    If someone could advise that would be great.

    Hi @kristinubute,

    Thank you for reaching out with these questions.

    Each merchant has a unique Secret Key corresponding to their individual Merchant ID. It would have been provided by Afterpay to the merchant when their account was first provisioned. It’s a very long string of numbers and letters. Please try to copy and paste to avoid typographical errors.

    The team can confirm that a 401 Unauthorized response from the Merchant API indicates that either the Merchant ID or Secret Key are incorrect.

    For individual assistance configuring the plugin settings in the WordPress admin, you can share temporary access with a member of the Afterpay team. To facilitate this, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

    A member of the team will then reach out to you within 1 business day.

    Thank you.

    Thread Starter kristinubute

    (@kristinubute)

    HI

    I had submitted a ticket via woo.com where I downloaded the software from. I assume that should go directly to Afterpay also ?

    I haven’t heard anything back from anyone yet.

    I will try and send to your link also.

    Thanks

    Thread Starter kristinubute

    (@kristinubute)

    I’m submitting the form here now. Thanks for that link.

    When it asks for URL currently we have the TEMP URL (as site is not yet live), so I will add that TEMP URL … I assume this shouldn’t be causing the issue?

    Thanks

    Thread Starter kristinubute

    (@kristinubute)

    I sent off the ticket, but haven’t heard anything back from anyone at Afterpay. I sent the ticket 2 days ago. Could you possibly have a look to see please?

    Hi @kristinubute,

    Thanks for following up. Really appreciate your patience here. You’ll receive a response via email as soon as someone is available to take a look.

    There’s not much more detail I can share on a public forum due to the this being credential related. But I’ll talk to the team about any open cases relating to this thread. Is there a business name or something else non-sensitive that could help us to identify the tickets you’ve raised?

    Please don’t share an email address or any other personal information, but a business name or website URL is generally considered safe to publish on this forum.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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